The Customer Success Manager - Mortgage is responsible for optimizing the customer experience lifecycle, handling post-sales implementation program management, and collaborating with the customer to ensure they are realizing expected value from Equifax solutions, as well as driving product adoption and retention.
Requirements
- Bachelor's degree in related discipline or equivalent experience
- 5+ years of experience in customer success, account management, business development, or other client-facing sales role
- Knowledge of customer success best practices and processes
- Experience promoting value through the customer experience
- Experience working with complex, multi-divisional, multi-geographical customers
- Ability to create structure in ambiguous situations and design effective processes and creatively solve problems
- Experience working with cross-functional teams
- Deep knowledge of the mortgage industry
- Exceptional ability to communicate and foster positive business relationships
- Ability to establish milestones and keep all team members on task; strong project management skills
- Self-driven and proactive
Benefits
- Comprehensive compensation
- Healthcare packages
- 401k matching
- Paid time off
- Organizational growth potential through online learning platform
