As a Customer Success Manager, you will optimize customer experience, coordinate post-sales implementation, and collaborate with customers to ensure they realize expected value from Equifax solutions. This role will leverage current contracts and grow revenue through customer success activities such as ensuring customers understand how to access and use Equifax solutions, communicating the value of our data and solutions, examining customer data utilization and identifying gaps in coverage, removing barriers through information, data and analytics, and influencing as a subject matter expert and trusted advisor.
Requirements
- Bachelor's degree from an accredited university or equivalent work experience
- 7+ years of experience in a B2B customer success, account management, or other client-facing role with large, Enterprise clients, preferable financial institutions
- Experience working cross-functionally with complex, multi-divisional, multi-geographical customers
- Experience keeping clients engaged and increasing product usage, while building customer loyalty
- Exceptional communication skills to foster positive business relationships
- Willingness to travel ~20%
- A deep understanding of mid-tier financial institutions and market data trends
- Ability to advocate for customers and foster a customer-centric team environment
- Ability to manage multiple projects and priorities simultaneously
- PMP or other Project Management Certification
Benefits
- Comprehensive compensation and healthcare packages
- 401k matching
- Paid time off
- Organizational growth potential through our online learning platform with guided career tracks
