Smart Workspace Field Technician, Lead

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Smart Workspace, Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true international global smart workspace provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:.

We are seeking a highly experienced Smart Workspace Lead Technician with a strong background in electrical systems and commercial lighting installations. This hands-on leadership role involves managing onsite installations of smart workspace technologies, including AV, IoT, low-voltage systems, and the installation and hanging of commercial lighting fixtures. The ideal candidate is someone who thrives in fast-paced environments, has an expert-level understanding of electrical work, and can lead technicians and contractors through high-visibility projects with precision and professionalism.

This role will require extensive travel and the candidate must be located near a major airport (e.g. DFW, JFK, ATL)

KEY RESPONSIBILITIES:

• Lead and execute the installation of commercial electrical lighting fixtures, including mounting, wiring, and testing for full functionality and compliance.
• Supervise and coordinate field technicians during staging, installation, and de-installation of AV/IoT/low-voltage equipment.
• Oversee and validate quality of all electrical and smart workspace installations, ensuring alignment with project specs, safety codes, and industry best practices.
• Configure and troubleshoot endpoints, AV systems, IoT devices, and related infrastructure components.
• Perform comprehensive site audits, readiness assessments, and technology checks for optimal workspace functionality.
• Complete post-installation testing, including User Acceptance Testing (UAT) and documentation.
• Manage break/fix and RMA processes, acting as the technical escalation point for field issues.
• Read and interpret electrical drawings, wiring diagrams, blueprints, and MOPs.
• Liaise with third-party vendors and contractors, providing project oversight and guidance as needed.
• Lead rack builds, cable management, and end-to-end system deployments.
• Maintain accurate reporting and documentation throughout all phases of the project.
• Travel nationally and internationally to customer sites based on project demands.

ESSENTIAL CRITERIA:

• Extensive experience installing and wiring commercial electrical lighting fixtures (required).
• Background in field team leadership across AV, electrical, or smart workspace deployment projects.
• Hands-on expertise with low-voltage and high-voltage electrical systems, terminations, and equipment configuration.
• Ability to lead technical projects from start to finish with minimal supervision.
• Comfortable working on ladders, lifts, and in physically active job sites.
• Demonstrated success in high-pressure environments, with strong troubleshooting and problem-solving skills.
• Excellent communication skills and a professional, customer-focused demeanor.
• Valid passport and availability for international and domestic travel as required.
• Strong organizational, time management, and multi-tasking abilities.
• Eligible and authorized to work and travel based on client site access requirements.

TECHNICAL SKILLS:

• Electrical lighting fixture installation (mounting, wiring, testing)
• AV/Audio/IoT equipment setup and support
• Low-voltage and high-voltage cabling
• Infrastructure configuration and troubleshooting
• Rack building and structured cabling
• Reading and interpreting electrical and system diagrams

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factor.