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WHO WE ARE
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
WHAT YOU’LL DO
The Remote Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.
Day-To-Day Responsibilities:
Configuration• Primary contact for site deployment, commissioning, and build documentation• Configuration, maintenance, and standardization of AV tech• Configuration process documentationAsset Management• Maintain inventory documents• Configure devices to simplify asset management processSupport• Remote ticket support and team routing• Remote meeting assistance• Monitor and assist with workload of team• Oversee issues escalated to external vendors• Establish and train backup subject matter experts within team• Perform remote assistance and room testing when needed for Preventative Maintenance Visits• Maintain standard working hours, anytime between 8am ET and 5pm PTSystem Integration Installation Assist• The remote support person will serve as the primary, with other OMS techs contributing as needed to balance scheduling and avoid double booking.• Commissioning and project install work will typically be communicated at least a week in advanceto allow for balancing and scheduling of the work across the team, if needed.Prioritization of ResponsibilitiesThis is a fluid process and should be gauged by severity/impact. Generally:1. Commissioning (as long as properly communicated and planned ahead)2. Remote ticketing / support3. Non-installation configuration projects
Items to Consider:
- AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
- This position will generally work on customer sites and may deal with a construction site type of work environment.
WHAT WE’RE LOOKING FOR
Must-Haves:
- Ability to effectively communicate with employees, customers and colleagues
- Ability to use hand and power tools in a safe and efficient manner including soldering & crimping connectors
- Ability to work and think independently and ensuring to meet deadlines
- Intermediate computer knowledge
- Knowledge of basic signal flow for audio, video and control
- Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards
- Minimum of a High School Diploma or equivalent
- Minimum of 1 – 3 years of audiovisual integration experience preferred
Nice-To-Haves:
- Formal education in Electronics or related field preferred
- Preferred external training:
- AMX Intro to Networking for AV Professionals
- Crestron Professional Installation
- Exton AV Associate Certification
- AVIXA Quick Start to the Audio-Visual Industry
- AVIXA CTS General Certification
WHY YOU’LL LIKE WORKING HERE
- Medical benefits, including vision and dental
- Paid holidays, sick days, and personal days
- Enjoyable and dynamic company culture
- Training and professional development opportunities
MORE ABOUT US
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
Pay Type
Min Base
