AV - Technical Program Manager

WHO WE ARE:

EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.  

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU’LL DO:

We are looking for a Technical Program Manager to know, understand, build, and deliver a full range of Network and Audio-Visual (AV) products including conference rooms, presentation rooms, training rooms, wireless deployments, mobile builds, IDF expansions, and Managed Network Environments. All will be held to the highest quality standards with minimal supervision.

The Audio Visual & Networking Delivery product portfolio includes:

• Audio Visual system delivery for new programs
• Audio Visual system delivery for Day 2 programs
• Audio Visual system delivery for replacement programs
• Audio Visual system decommissioning for sites, floors and parts of buildings

The Technical Program Manager is responsible for delivering a complete range of standard and custom AV designs and can confidently deal with ambiguity. They can be relied upon to assist in cross regional projects or operate in new areas within their region as required within the portfolio. They are expected to add value where product strategy is defined, and seek guidance as needed.

WHAT YOU'LL NEED TO SUCCEED:

• You should have a comprehensive understanding of defined AV & Network products and processes, understand the technology capabilities of each product, and are able to anticipate risks and mitigate them. You can effectively communicate with non-tech customers, are trusted to influence customer decisions, and deliver a solution that is at both the individual level and the service level. You look beyond their immediate scope and consider global requirements when addressing process development.
• You should also understand the technology capabilities of each product, are able to know when change or redesign may be needed and are able to drive those works to the correct manner. You should be able to choose the right product for the project, if needed, and are expected to work independently, seeking guidance only as needed on the program(s) assigned.
• The Technical Program Manager works to maintain partnerships with stakeholders. This means they work with a variety of Global teams focused on many different business aspects. Coordination with a global team of engineers, other TPMs, Security, and Leadership is expected.
• You would be responsible for preventing or mitigating challenging situations. You understand the operation of the systems being delivered, and have the technical acumen to identify errors, engage the correct resources, and suggest solutions.
• You are required to learn and comprehend the high-level business picture and contextually understand the technical requirements of the solutions being built. You contribute to process improvement and documentation, optimizing cross team processes, and driving efficiency.
• You should also have the communication skills to train others, mentor junior members of the team, providing measurable growth to the team, in addition to seeking strong talent as potential candidates to join the team.
• You would also be required to work directly with external technology or service providers, customers, partner teams, and/or sellers. You will begin to demonstrate an ability to contribute globally to improvement programs.

This role can be fully remote