United States onlyEnterpriseAlumni is seeking a Senior Implementation & Support Manager to lead the onboarding, implementation, and support functions for their SaaS platform. The ideal candidate will have 7+ years of experience in SaaS implementation, customer support, or a related role, and a strong understanding of SaaS platforms, cloud technologies, and customer-facing teams.
Requirements
- Implementation Management
- Customer Support Leadership
- Customer Success and Relationship Management
- Team Leadership and Development
- Process Optimization and Reporting
Benefits
- Competitive salary
- Benefits package
- Ongoing professional development and growth opportunities
- Collaborative and inclusive work environment
