We are a company that values innovation, social awareness, and employee well-being. We offer great benefits and compensations, a fantastic work environment, flexible schedules, and policies that positively impact work-life balance.
Requirements
- 1–3+ years of experience in technical support, incident management, or similar roles
- Strong analytical skills and ability to assess and categorize issues effectively
- Experience with ticketing systems (e.g., JIRA)
- Excellent written communication skills (client-facing)
- Attention to detail and strong sense of ownership
- English proficiency: B2–C1 (required)
Benefits
- Monetary compensation
- Year-end Bonus
- IMSS, AFORE, INFONAVIT
- Major Medical Expenses Insurance
- Minor Medical Expenses Insurance
- Life Insurance
- Funeral Expenses Insurance
- Preferential rates for car insurance
- TDU Membership
- Holidays and Vacations
- Life Happens days
- Bereavement days
- Civil Marriage days
- Maternity & Paternity leave
- English and Spanish classes
- Performance Management Framework
- Certifications
- TALISIS Agreement: Discounts at ADVENIO, Harmon Hall, U-ERRE, UNID
- Taquitos Rewards
- Amazon Gift Card on your Birthday
- Work-from-home Bonus
- Laptop Policy
