Virtualization Engineer

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

SUMMARY

DIGIT is seeking a Virtualization Engineer to support GSA platform management services which encompass operations, continuity services, and recovery services for all IT core infrastructure services required to deliver any technology. In support of platform management, the Virtualization Engineer support services including, but not limited to, managed hosting and unmanaged hosting (Platform-as-a-Service/Infrastructure-as-a-Service (PaaS/IaaS)), server installation, O/S loading, system hardening in accordance with Federal Information Security Management Act (FISMA) security requirements, installation of patches, application and system back-ups, and restoration.

As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers. The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.

RESPONSIBILITIES

This position shall perform the following (to include but not limited to) activities:

• Responsible for the implementation and management of virtualization products and systems that support virtualization, including all server hardware, networking, and operating systems including Microsoft and Linux.
• Simultaneously convert and support existing and future Hyper-Converged Infrastructure (HCI) architecture.
• Monitor Hyper-Converged Infrastructure (HCI) environment.
• Manage and maintain legacy HCI while providing technical expertise to migrate workloads from on-premises to cloud architecture.
• Function as Level / Tier III support for analyzing, troubleshooting, and implementing solutions related to the virtualization environment.
• Manages and ensures the technical integrity of the system baseline over time, continually updating it as various changes are imposed on the system during the lifecycle from development through deployment and operations and maintenance.
• Prepares and presents written and oral reports.
• Analyzes diagnoses, and recommends solutions to complex systems problems.
• Develops advanced concepts of automation and information processing, display, control, and transfer for various subsystems.
• Ultimately responsible for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility.
• Escalate issues to vendor and third-party entities, as necessary and directed by the Government.
• Develops technical best practices, concepts, and technologies to present innovative computing solutions.
• Performs knowledge transfers to customers and looking for additional opportunities to help improve their environment.
• Works within engineering teams and engages with experts across all technology competencies: applications, data management, IT & business management, and network & infrastructure competencies.
• Support software upgrades, system troubleshooting, and fulfillment of access and applicable change requests.
• Provision and manage administrative accounts including creation, modification, deletion, and general identity access administration in accordance with GSA security policies and procedures.
• Deploy critical patches in accordance with agreed upon schedules.
• Ability to establish and maintain effective working relationships with associates and client personnel at all levels.
• Produce knowledge base articles and SOPs.

Qualifications

CONTRACT REQUIRED QUALIFICATIONS

This following are REQUIRED for this position:

• Public Trust Clearance and ITILv4 Foundation Certification by start date.
• Experience with Hyperconverged Infrastructure (HCI), Nutanix HCI administration, Cisco Hyperflex, and vSAN Technology
• Experience performing systems management and integration functions.
• Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.
• Functions as a technical expert across multiple project assignments.
• Experience designing and developing solutions to complex applications problems, system administration issues, or network concerns.
• Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others.
• Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
• Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.
• Must be willing to work a variety of shifts, including holidays as scheduled.

CONTRACT DESIRED QUALIFICATIONS

The following are DESIRED for this position:

• Work experience with installation (including upgrades), configuration, and maintenance of a clustered VMware vRealize Automation (VRA) deployment.
• Experience using ServiceNow for ticket management and inventory management.
• Experience with or understanding of OpenStack Open Source Datacenter Automation solutions.
• VMware, Nutanix, Cisco Hyperflex Certifications. VCP/VCP-DCV strongly preferred.
• Proficient in technical writing skills with specific focus on architecture and security documentation.
• Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, and ServiceNow.

EDUCATION AND EXPERIENCE

The following are the education and experience required for this position:

• 4-9 years of experience and bachelor's degree or equivalent.
• 4+ years of direct experience with implementation and management of virtualization products and systems.
• Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile mindset.

PHYSICAL REQUIREMENTSThe physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

• If remote, maintain home workspace in a safe manner, free from safety hazards and in line with information security policies.
• Communicate verbally in person, over the phone or by video chat and clearly/succinctly in writing, primarily utilizing a keyboard.
• Appear on camera for meetings with co-workers and government partners via video chat and ensure the protection of proprietary company and customer information is consistent with the company’s expectation of information security.
• Viewing computer screens and sitting for long periods of time.
• Travel minimally, via car or plane, which requires ability to manage luggage, laptop, and briefing materials (up to 25 pounds).

About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.