Client Support & Hardware Specialist

Empatica

Empatica is a full-stack digital healthcare company and a pioneer in digital biomarker development and continuous patient monitoring driven by AI. Our platform consists of medical-grade smartwatches, software, and physiological and behavioral digital biomarkers. Together they enable the continuous remote monitoring of human health across a range of conditions, through clinical-quality digital measurements.

If you are looking to join a fast-paced growth environment and do meaningful work that can make a true impact in the world, then keep reading.

About the role

Work from home in Seoul, KR, with occasional trips to the production facility

Monday to Friday, full-time position (with one hour lunch break) - Korea Standard Time

At Empatica, we embrace innovation and make products that are changing the face of healthcare.

As Empatica's Client Support Hardware Specialist, you will:

• Support our large Business and Enterprise B2B customers via email and phone in English.
• Guarantee high-quality service, provide help to customers, investigate and solve problems.
• Build strong relationships to ensure repeat business.

• Support activities related to hardware quality, component sourcing, production processes, equipment, and logistics
• Support Empatica’s production objectives and key results

• Share feedback with the Team and the Company, and identify trends and insights required to improve our products.
• Cooperate with the technical Teams.
• Develop service procedures and standards.

Requirements

You are the ideal person for this job if you:

• Are fluent in English Korean
• Are an excellent writer and communicator
• Have at least 2-5 years of experience in a professional context, preferably in customer support
• Are respectful, patient, and positive even during difficult situations

• An outstanding planner, with excellent time management and multitasking skills

• Have previous experience with using help desk software, Zendesk knowledge is a plus
• Are tech-savvy and have the ability to quickly understand new products, and master new tools and platforms

• Focused on quality and excellence
• A hard-worker and collaborative
• A doer, with an excellent execution mindset

• Are able to work both independently and as part of a team

Life at Empatica

You will join a fast-growing, international, and diverse team of 110+ talented people who care passionately about what we do and the difference we are making in the world. You’ll get the opportunity to work directly with colleagues across all levels of the organization, no matter their seniority, and learn from the people that built the business and our products.

If you jump on board, we can guarantee it won't be an easy ride, but it will be one of the most rewarding experiences in your career, one that will allow you to learn a lot, have true ownership of your work, and test your whole skillset on multiple projects which are helping thousands of people worldwide.

Read our blog post and find out some reasons why we love working at Empatica.

Inclusion Diversity

At Empatica we embrace diversity and inclusion. We have colleagues from 28 different countries, while more than 50% of our team is women (double the tech average!) We believe this makes Empatica a more exciting and stimulating place to work, and brings different points of view to the table while fostering a spirit of communication, collaboration, and care, where everyone’s opinion and thoughts matter.

Benefits

• 🧠 Multiple opportunities to be challenged and step up your career in a fast-growth company in one of the hottest areas of tech
• 💰Competitive Salary

• 📈 Employee stock options - we want everyone who joins us to own part of the company and our success
• 💻 Your personal MacBook
• 🤓 Free Kindle and books
• 🧑‍🎓 Personal learning and development budget
• 👀 Much more…