Account Executive - CX

About Us:

Ema is building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. Our proprietary tech allows enterprises to delegate most repetitive tasks to Ema, the AI employee. We are founded by ex-Google, Coinbase, Okta executives and serial entrepreneurs. We’ve raised capital from notable investors such as Accel Partners, Naspers, Section32 and a host of prominent Silicon Valley Angels including Sheryl Sandberg (Facebook/Google), Divesh Makan (Iconiq Capital), Jerry Yang (Yahoo), Dustin Moskovitz (Facebook/Asana), David Baszucki (Roblox CEO) and Gokul Rajaram (Doordash, Square, Google).

Who you are

We're looking for an experienced sales professional with a strong background in customer experience (CX) solutions, particularly AI-driven technologies that enhance customer engagement. With a deep understanding of the market and its real-world applications, you excel in building relationships with senior executives, driving complex sales cycles, and successfully closing high-value deals. Your expertise lies in lead generation, client engagement, and pipeline management, where you utilize a blend of interpersonal skills, technical acumen, and strategic thinking to deliver tailored CX solutions that meet customer needs. You thrive in fast-paced environments and enjoy contributing to the growth of a startup.

You will

• BeResponsible for outbound prospecting, generating new leads, and developing comprehensive strategies to expand the company’s presence within targeted enterprises focused on customer experience solutions.

• Build and nurture relationships with key executives, engage in high-level conversations across various industries, and drive new business through creative prospecting and tailored CX sales approaches.

• Develop, maintain, and track a robust pipeline of qualified leads, managing accounts through the sales stages and converting prospects into paying customers.

• Work closely with internal teams to negotiate pricing, terms, and contracts with clients, ensuring alignment with business goals and successfully closing large-scale CX solution contracts.

• Stay up-to-date on market trends, industry dynamics, and customer feedback, ensuring the continued refinement of processes and sales strategies to meet evolving CX needs.

Ideally you have:

• Experience: 6+ years of outbound sales experience, focusing on closing net new business, and a history of hitting quarterly and yearly sales targets. Proven success in closing quota of $750K or more.

• Communication Skills: Excellent written and verbal communication abilities, with experience articulating complex concepts related to customer experience solutions to diverse audiences.

• Sales Tools Proficiency: Familiarity with LinkedIn Sales Navigator and Hubspot

• Analytical Mindset: An avid learner of AI and CX technologies who can quickly grasp fundamentals and apply them to business situations. Ability to interpret data and make data-driven decisions to refine sales strategies and improve performance.

• Startup Resilience: Resilience and ability to thrive in a dynamic, fast-paced startup environment.

Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.