Merchant Payment Services Sales Operations Specialist

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

Elavon is looking for a Sales Operations Specialist to join our rapidly growing digital sales team! The Sales Operations Specialist will be a key member of Elavon’s Digital Distribution organization, winning new customers via digital experiences.

This role will be measured on sales enablement and efficiency, pipeline support, administrative process impact and revenue contribution.

Job Functions

You will be responsible for providing general administrative support to the Digital Sales team. The position will be responsible for supporting the teams by handling lower value and less complex sales and completion of administrative tasks.

· Assist the Sales team with administrative tasks

· Contact customers on behalf of U.S. Bank Merchant Services to follow up on inbound queries (i.e. sales opportunities)

· Proactively contact U.S. Bank Merchant Services prospects and customers with information surrounding products and services;

· Prospect and build a pipeline of qualified leads by contacting existing and new customers via outbound phone calls and emails.

· Track all contacts and activities in the CRM database.

· Qualify prospects by using strategic questioning techniques.

· Identify and overcome objections and execute follow-up actions.

· Demonstrate high motivation, integrity, and competence to work in a fast-paced team environment.

This is an hourly position with a working schedule of Monday - Friday between the hours of 10:00am and 8:00pm Eastern

Basic Qualifications

- High school diploma or equivalent

- Typically three to five years of customer service experience or a related administrative role

Preferred Skills/Experience

- Bachelor's Degree or equivalent

- Excellent communication and interpersonal skills (verbal and written)

- Experience and interest in the payments or SaaS industry considered an asset

- Strong adaptability and inclination for experimentation to meet evolving business needs

- High energy and comfortable with digital tools and technologies to drive sales productivity

- Coachability – seek feedback that will improve the team’s performance

- Experience using Salesforce.com or another CRM, and Microsoft suite of office products

- Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc

- Ability to perform interest calculations and account adjustments
- Strong analytical and problem-solving skills
- Ability to manage multiple tasks/projects and deadlines simultaneously

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.