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Essential Job Functions: This is a technical and hands on position that requires knowledge of Microsoft Windows and MacOS systems; knowledge of home networking and troubleshooting is a plus. Excellent customer service skills are required in order to assist end users with technology issues remotely. This person is responsible for intaking support requests via phone, chat or live meeting, ensuring accurate information gathering and input with verification of details. Basic hardware troubleshooting, software installing/upgrading and support in a fast-paced environment.
Minimum Requirements:
- A positive attitude and excellent customer service, communication and organizational skills
· Windows 10 and 11experience
· MacOS experience
· Experience with SSO
· Experience with OKTA Verify
· Experience as a helpdesk tech
· Experience with a ticketing system
- Guide users with simple step-by-step instructions
- Experience working with Microsoft Active Directory
· Solid knowledge of MS Office suites
· Experience with Google workspaces
- Experience maintaining security in an enterprise environment by ensuring compliance to corporate standards, policies, and procedures
- Experience supporting mobile devices in a corporate environment
- Experience troubleshooting home network and wireless issues
- Troubleshooting and problem-solving skills
- Ability to diagnose hardware and/or software problems and escalate correctly
- Self-motivator with the ability to work independently
- Ability to multitask in a fast-paced environment
- May perform routine system administration activities such as adding/modifying/removing user access, installing upgrades and patches, maintaining spreadsheets, HW/SW ordering, etc.
- Ability to support remote locations and primary work from home employees
· Detail oriented
- Ability to communicate effectively primarily in written and spoken English
- Other duties and tasks as determined by management
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The base pay range reflects the anticipated pay range for this position. The actual base pay offered will depend on various factors including individual skills, experience, performance, qualifications, the department budget, and the location where work is performed. Base pay is one component of eHealth’s total rewards package, which also includes an annual performance bonus, plus an array of benefits designed to support employees’ personal and professional wellness. For more information on our total rewards offerings, please visit our career site.-
Base Pay Range -$59,700 - $74,600-
eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.
