Data Center Operational Excellence Manager

About Edged Data Centers Edged is a fast-growing provider of sustainable data centers and energy infrastructure. The company builds and operates a global network of ultra-efficient, AI-ready data centers with waterless cooling for colocation, hyperscale and build-to-suit customers. The highly differentiated infrastructure platform is the first large-scale, global deployment of waterless cooling platform-wide and transforms data center growth into a catalyst for sustainable development. Edged is backed by a deep proprietary technology stack that will include renewable microgrid systems, ultra-clean generators, and waste-to-fuel solutions. The platform is designed for rapid deployment with more than a dozen new data centers operating or under construction across Europe and North America and a gigawatt-scale project pipeline. The North American division of Edged is a joint venture between one of the largest private multinational corporations in the world and an affiliate of Endeavour. Endeavour is a purpose-driven organization helping innovators to develop and launch breakthrough solutions for global challenges in the areas of energy, water, and waste. Endeavour companies are made up of passionate change-makers who want to leave the world better than the way we found it. Today, Endeavour is deploying solutions that are immediately scalable and deliver both high financial returns and positive impact, including EV charging, waterless data center cooling, and advanced energy systems.

The Manager of Data Center Operational Excellence will be a vital member of the leadership team of the North American division of Edged Data Centers. We are looking for someone who can support comprehensive data center operations across regional facilities, providing strategic leadership for mission-critical infrastructure operations while driving operational excellence, reliability, and efficiency to meet stringent service level agreements and business objectives. This role is primarily focused on developing, implementing, and overseeing fleet wide processes to improve the overall operational posture of the organization. These processes include developing and implementing a drill program and developing and implementing a change management process.

The Manager of Data Center Operational Excellence will work on strategic projects across multiple departments to improve operational excellence, team performance, safety, efficiency, and reduce costs. The Manager of Data Center Operational Excellence needs to be an agile, team-focused individual, with proven professionalism and leadership who is comfortable in a rapidly changing environment. The right person is trustworthy with confidential information, highly organized, self-motivated, has excellent communication skills, can think strategically, and works equally as well independently as with a team. Edged strives to maintain smooth operations and achieves this by empowering our people, by providing autonomy and flexibility in the way we work, by developing a habit of constant, open communication, and by creating a culture of excellence, appreciation, trust, and respect.

Key Responsibilities

• Develop and execute operational support strategies for data center portfolio including capacity planning, performance optimization, and service delivery enhancement. Establish operational standards, policies, and procedures while ensuring alignment with corporate objectives, client requirements, and industry best practices for mission-critical infrastructure management.
• Support operations across multiple data center facilities and clients. Provide support to Site Operations Managers, engineering teams, and technical staff. Provide technical expertise and program implementation support on deliverables (client service, operational, field execution) of operations and critical environments. Provide or coordinate SME resources to support the needs of the account or site.
• Drive adoption of emerging technologies including automation systems, predictive analytics, and IoT platforms to enhance operational efficiency and reduce manual intervention. Champion digital transformation initiatives and evaluate new technologies for competitive advantage and operational improvement.
• Develop opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery.
• Engage in improvement projects, which often require reaching out to a variety of support teams and working with them from conception to completion.
• Use data analytics to identify improvement opportunities and to drive operational excellence to move the team to deliver better reliability and uptime.
• Periodically audit site performance and provide feedback to improve operational practices, maintenance quality, training, and drill execution.
• Work with the training manager to identify and develop training to directly address training needs that drive operational excellence.
• Own and continuously improve the change control process to drive better execution of Method of Procedures at the site level.
• Develop and refine policies, procedures, and standards related to performance, capacity, availability, continuity, and security.

Skills & Requirements Education / Experience

• 10+ years managing engineering or technical staff
• 5+ years project/program management/ reliability engineering
• Experience with predictive maintenance, continuous improvement and reliability engineering around mechanical & electrical critical infrastructure
• Experience managing a change control environment
• Extensive knowledge of data center processes, procedures and standards
• Certifications/Accreditations that will be viewed positively: ITIL v2/3/4, CDCP, AOS.
• Advance in Microsoft Office 365

Specific Skills/Abilities

• Ability to interpret industry data center standards, policies & methodologies.
• Ability to improve performance management & critical awareness methods and implementation standards thinking outside the box
• Strong interpersonal, presentation and communication skills
• Strong organizational skills and detail oriented
• Ability to develop Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering system

EEO Statement:

Edged is an equal opportunities employer. We believe in ensuring equal access to employment opportunities for all. We assess candidate qualifications and make recruiting decisions based on the experience, capabilities and skills you share with us in your application and applicable materials. Hiring and employment decisions within Edged are not based on religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

Total Rewards Statement:

This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; PTO; employee assistance program; and other company benefits. Compensation for the role will depend on a number of factors, including your qualifications, location, skills, competencies, and experience and may fall outside of the range shown.

Great Place to Work Enjoy…

• A fast-paced, entrepreneurial culture focused on innovation.
• A flexible, autonomous work environment.
• A culture of respect, learning, and excellence.
• Experienced, highly talented experts as team peers.
• Growth and travel opportunities.
• A team of change-makers having a significant impact on people and the planet.

Contact: edcrecruiting@edged.us