Billing Quality Analyst

Responsibilities:

• Audit invoices and billing statements for accuracy, completeness, and compliance with company
  policies and contractual terms.
• Identify discrepancies, errors, or inconsistencies in billing data and resolve them promptly.
• Collaborate with billing, accounts receivable, and customer service teams to investigate and correct billing issues.
• Maintain detailed records of audit findings and corrective actions.
• Prepare audit reports and summaries for management review.
• Monitor billing processes to ensure adherence to internal controls and regulatory standards.
• Assist in the development and implementation of billing audit procedures and best practices.
• Support internal and external audits by providing documentation and explanations as needed.
• Analyze billing trends and patterns to detect potential fraud, overcharges, or underbilling.
• Recommend process improvements to enhance billing accuracy and efficiency.
• Ensure timely follow-up on audit findings and track resolution progress.
• Validate billing data against contracts, service agreements, and purchase orders.
• Coordinate with IT or systems teams to troubleshoot billing system issues or data mismatches.
• Train and support billing staff on compliance standards and audit procedures.
• Stay current with industry regulations, billing standards, and best practices.

Qualifications:

• Bachelor’s degree in Accounting, Finance, or a related field with at least 3 years of experience in BPO or Shared Service Industry supporting US accounts and process
• 3+ years of experience in billing, auditing, or financial analysis.
• Strong understanding of billing systems, accounting principles, and audit methodologies.
• Proficient in MS Excel and experience with ERP systems (SAP, Oracle, NetSuite, or similar)
• Knowledgeable with IFRS and US GAAP
• Willing to work on a fixed night shift