Canada onlyE INC is the parent company of EBlock and EDealer, unifying our approach to products, services, and strategies under one Vision and one Mission: to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiences. Our brands and their technologies make it easy for a vehicle to move between buyers and sellers throughout its entire ownership lifecycle. Learn more at https://e.inc/about
The Redemptions Coordinator is a positive, detail-oriented, and empathetic professional responsible for managing and coordinating the vehicle redemption process. This role serves as the primary point of contact for debtors seeking to redeem their vehicles and ensures all required documentation, payments, and approvals are processed accurately and efficiently.
The Redemptions Coordinator provides clear communication and guidance throughout the redemption process while maintaining compliance with company policies and client requirements. In addition, this role will assist with general Commercial Accounts Coordination during periods of lower redemption activity to support overall auction operations.
We offer a competitive salary ($45,000.00 - $55,000.00); paid time off; participation in our benefits, RRSP, and life insurance programs; continuous learning; an amazing culture; and so much more!
What You Will Do:
- Act as the primary point of contact for vehicle redemption inquiries, ensuring an efficient, respectful, and policy-compliant process.
- Provide clear and consistent communication to debtors regarding redemption procedures, timelines, required documentation, and payment requirements.
- Upload, manage, and track all required documentation within internal systems and banking partner portals in a timely and accurate manner.
- Prepare and distribute redemption invoices, ensuring all costs and charges are accurate and up to date.
- Coordinate the release of redeemed vehicles by working closely with internal operational teams and external partners to ensure proper scheduling and documentation.
- Maintain accurate records of redemption cases and ensure timely follow-up with all involved parties.
- Monitor redemption activities and escalate exceptions, concerns, or policy-related issues to management when required.
- Ensure all redemption activities comply with company policies, client requirements, and applicable regulations.
- Provide professional service to both internal and external stakeholders while proactively resolving issues where possible.
- Assist with Commercial Accounts coordination during periods of low redemption activity, which may include supporting vehicle processing, inventory coordination, and auction preparation tasks.
What You Will Need:
- High School Diploma, G.E.D., or equivalent required.
- English required; French considered an asset.
- Strong customer service skills with the ability to handle sensitive debtor interactions professionally and empathetically.
- Excellent verbal and written communication skills.
- Experience in the automotive, finance, repossession, or auction industry is considered an asset.
- Proven ability to manage multiple priorities and work effectively in a fast-paced environment.
- Experience handling sensitive customer situations, conflict resolution, or collections-related interactions is considered an asset.
- Strong attention to detail with excellent administrative and documentation skills.
- Proficiency with Google Workspace (Docs, Sheets, Gmail, and Drive) and internal operational systems.
- Ability to work independently while also contributing to a collaborative team environment.
- Comfortable working in a structured, process-driven environment with a strong sense of urgency.
- Flexible and adaptable to changing priorities.
What We Offer:
- Competitive pay
- Medical, Dental & Vision
- 401k/RSP programs
- Company paid Group Life/AD&D insurance
- Paid time off
- Flexible working environment
- Continuous Learning
- And an amazing culture to top it all off!
At E INC, in the spirit of pay transparency, we are excited to share our base pay as it is one part of our total compensation package and is determined within a range. The base pay range for this full-time position is $45,000.00 - $55,000.00, and this role may be eligible for discretionary bonuses or commission payments. Your base pay will depend on your skills, qualifications, experience, and location. In addition, our ranges are determined by role, level, and location.
E INC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
E INC is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other categories protected by law.
E INC takes cybersecurity seriously. E INC will reach out to candidates via our Application Tracking System Rippling, LinkedIn, and Indeed, through company accounts. E INC does not require bank information, date of birth, social identification information, or upfront fees as part of our application process.
As part of our recruitment and hiring process, E INC may use automated tools including artificial intelligence (AI) to support the screening and evaluation of applicants. AI tools support human decision-making and do not replace individualized review by our hiring team. E INC is committed to using these technologies responsibly and in compliance with applicable laws and regulations, and we regularly assess our processes to promote fairness, objectivity, and data protection.
AU, CA + 4 more