Canada onlyEDealer is a website and software supplier for the Automotive Industry. Our mission is simple: To ensure car dealers build great business and manage inventory. Steadfast in our commitment to create exceptional learning experiences for our clients, we are a passionate group of integrity-powered leaders who love to learn, grow and make a difference. Today we are focused on Merchandising Automation and Vehicle Optimization. Consistent with our long-term goals, our objective is to reduce the time required by dealers to reach the maximum number of customers with consistent accurate, merchandised inventory.
An Implementation Specialist is an outgoing individual that strives to provide superior customer satisfaction to automotive dealerships. In this role, the Implementation Specialist will be responsible for carrying out a wide range of activities from introducing and training clients on our products and services to seeing them through to successfully launching their new EDealer website/services.
We offer a competitive salary ($43,000.00 - $47,000.00); paid time off; participation in our benefits, RRSP, and life insurance programs; continuous learning; an amazing culture; and so much more!
What You Will Do:
- Coordinate directly with clients on setting up accounts and inventory feeds, ensuring all information is correct prior to launching their EDealer and cars.ca services.
- Liaising with the client to determine a website design based on their requirements. This will need to be effectively communicated to our internal design team.
- Working with our development team to have the design created into a website.
- Reviewing the website directly with the client to ensure customer satisfaction.
- Educate and train new end-users on Content Management Systems and Inventory/Lead management tools such as WordPress, PowerUp, and Get EDealer.
- Assisting the client with launching their new EDealer and cars.ca services.
- Assist clients with sites post-launch to address any issues.
What You Will Need:
- High School diploma, G.E.D. or equivalent.
- Two or more years of customer service experience.
- Languages: English (required), French (an asset).
- Post-Secondary diploma or degree in a technical field preferred.
- Strong customer service skills and telephone manner.
- Excellent communication skills (verbal and written).
- Ability to work with a high sense of urgency in a dynamic, fast-paced environment.
- Organized with the ability to work to tight deadlines and under pressure.
- Excellent administration skills.
- Flexible and able to adapt to change quickly.
- Able to follow instructions and work using your own initiative.
Nice to Haves:
- Technical background
- Experience with automotive dealer management systems (CDK, PBS, AutoTrader, etc.)
What We Offer:
- Competitive pay
- Medical, Dental & Vision
- 401k/RSP programs
- Company paid Group Life/AD&D insurance
- Paid time off
- Flexible working environment
- Continuous Learning
- And an amazing culture to top it all off!
At E INC, in the spirit of pay transparency, we are excited to share our base pay as it is one part of our total compensation package and is determined within a range. The base pay range for this full-time position is $43,000.00 - $47,000.00, and this role may be eligible for discretionary bonuses or commission payments. Your base pay will depend on your skills, qualifications, experience, and location. In addition, our ranges are determined by role, level, and location.
E INC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
E INC is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other categories protected by law.
E INC takes cybersecurity seriously. E INC will reach out to candidates via our Application Tracking System Rippling, LinkedIn, and Indeed, through company accounts. E INC does not require bank information, date of birth, social identification information, or upfront fees as part of our application process.
As part of our recruitment and hiring process, E INC may use automated tools including artificial intelligence (AI) to support the screening and evaluation of applicants. AI tools support human decision-making and do not replace individualized review by our hiring team. E INC is committed to using these technologies responsibly and in compliance with applicable laws and regulations, and we regularly assess our processes to promote fairness, objectivity, and data protection.
