Senior Manager Customer Solutions Architect

Job Description:

Essential Job Functions:.

• Engage with the market to understand and analyze customer needs and requirements. This involves initial qualification and supporting the development of solutions before formal contract establishment.
• Uncover prospects' business problems and understanding their requirements to determine product-market fit. Conduct client work sessions.
• Tailor prospect-specific presentations that precisely meet the needs of prospects.
• Leverage standard and repeatable techniques to promote compliant and conforming solutions with efficiency.
• Lead solution creation and Solution Review forums that engage stakeholders in deal construction.
• Work closely with the sales team to provide guidance and support on complex deals, including deal structuring and negotiation.
• Evaluate and recommend technology solutions to address business challenges and opportunities.
• Collaborate with senior leadership to define and communicate architecture strategies and roadmaps.
• Contributes to the development of best practices and standards in solution architectue.
• Foster a culture of continuous learning and development within the Customer solution team
• Act as a liaison between technical and non-technical stakeholders, ensuring clear communication and alignment.

Technical Expertise:

• Maintain a deep understanding of DXC/ISB’s products, services, and competitive landscape.
• Oversee the development of solution proposals, RFP/RFI responses, and proof-of-concept (POC) demonstrations.

Customer Engagement:

• Engage with key customers and prospects to understand their business challenges and technical requirements.
• Act as a trusted advisor to customers, providing insights and recommendations on solution architectures and deployment strategies.
• Partner with sales teams to ensure a seamless and compelling customer experience from initial engagement through to deal closure.

Cross-Functional Collaboration:

• Collaborate with Offering management and Product engineering to provide market and customer feedback, influence product roadmaps, and ensure solutions meet market needs.
• Coordinate with marketing to develop technical content, webinars, and other sales enablement materials.
• Work with post-sales teams to ensure smooth transitions and successful customer implementations.

Qualifications:

• Education & Experience:
• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• Extensive knowledge of Micro Focus products, with specific experience in cloud-based deployments on AWS.
• Strong problem-solving skills, with the ability to work in a fast-paced environment.
• Excellent communication skills and experience working in cross-functional teams.

• Travel:
  • Willingness to travel up to 40% of the time.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

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