Dynatrace Support Engineer

Job Description:

DXC Technology helps global enterprises run mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. With decades of driving innovation, the world's largest companies trust DXC to deliver new levels of performance, competitiveness and customer experiences. Learn more about the history of DXC and our focus on people, customers and operational execution at www.dxc.technology.

Job Overview:

The Dynatrace Support Engineer is responsible for providing technical support and expertise in the deployment, configuration, and maintenance of Dynatrace solutions. This role focuses on ensuring optimal performance and reliability of Dynatrace installations and resolving any issues that arise. The ideal candidate will possess strong troubleshooting skills, a deep understanding of performance monitoring tools, and excellent customer service abilities.

Key Responsibilities:

• Provide first and second-level support for Dynatrace-related issues.
• Respond to and resolve customer inquiries and support tickets in a timely manner.
• Diagnose and troubleshoot performance and configuration issues within Dynatrace environments.

• Monitor and manage incidents related to Dynatrace.
• Perform root cause analysis for recurring issues and implement solutions to prevent future occurrences.
• Escalate complex issues to senior support staff or Dynatrace vendor support as needed.

• Assist in the configuration and optimization of Dynatrace environments.
• Implement best practices for monitoring, alerting, and reporting to ensure comprehensive coverage and minimal false positives.
• Collaborate with internal teams to customize Dynatrace solutions to meet specific application and infrastructure needs.

• Provide training to customers and internal teams on Dynatrace features, functionality, and best practices.
• Develop and maintain detailed documentation, including configuration guides, troubleshooting steps, and FAQs.
• Create and update knowledge base articles to help customers resolve common issues independently.

• Identify opportunities for improving support processes and enhancing customer

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• experience in supporting and managing Dynatrace solutions.
• Strong background in application performance monitoring and troubleshooting.
• Experience with Infrastructure technologies, OS, VMWare, Firewalls, Storage, etc. is a plus.
• Experience with cloud platforms (AWS, Azure, GCP) and container technologies (Docker, Kubernetes) is a plus.
• Proficiency in Dynatrace configuration and administration for Dynatrace Managed environment including Cluster, ActiveGates and OneAgents.
• Optimize Dynatrace configurations to deliver actionable insights for system availability, performance and resource utilization.

Preferred Certifications:

• Dynatrace Certified Associate

What are we offering?

• Various benefits, competitive salary and our values ​​make DXC one of the most important and attractive companies to work for in the world. At DXC, our objective is to provide equal opportunities, respecting individualities and diversities, in order to build a balance between professional / personal life and constant opportunity for career development.
• If you are looking for challenges in a pleasant, multinational work environment, then we definitely want to know more about you. Apply now using the links below, or directly into a position through our career portalhttps://jobs.dxc.technology.
• You can also find us at:
• https://www.facebook.com/DXCTechnology/
• https://www.linkedin.com/company/dxctechnology

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is availablehere.