Operations Expert - ERP & Subsystems

The Hybrid Cloud ERP & Subsystems team leads the end-to-end delivery, including operational support, of SAP Basis and Application Retirement solutions within dormakaba. This includes SAP solutions in outsourced managed data centers as well as cloud-based solutions. The team is responsible for infrastructure, servers, databases, and SAP Basis management supported by external service providers.

To reinforce the team, we are looking for a Technical Project Manager and Operations Coordinator.

Focus Areas:

Focus areas are given to individuals to explain which areas they will be the primary Subject Matter Expert (SME) for.

• Manage a SAP Basis migration project of 200 SAP SIDs to different new platforms.
• Design and implementation of SAP Basis architecture within all dormakaba infrastructure domains.
• Management of external Service Providers (SAP Basis operations)

A job that matters: Your Tasks

• Responsible for coordinating activities within maintenance windows and establishing/changing maintenance windows with the Application Owners. The maintenance activities include the below:
  • SAP Basis
  • OS, DB and SAP updates (patches)
  • Required actions from our Security Operations Center (SOC)
• Coordinate the decommissioning of SAP servers and databases.
• Produce Dashboards and Key Performance Indicator (KPI) reports to track improvements and performance compared to Service Level Agreements (SLAs)
• Maintain and report on data quality within our server and database inventory.
• Project Management of projects related to SAP Basis and Application Retirement. Examples include:
  • Projects to migrate SAP solutions to a new data center.
  • Support the rollout of global SAP solutions.
  • Coordinate the migration of read only legacy systems to an application retirement cloud solution.
  • Continuous Improvement initiatives for the Hybrid Cloud SAP team.
  • Projects related to the server and database inventory to improve our KPIs, reduce manual effort/risk of manual error or increase automation.
• Coordinate Backup and Recovery tests.
• Support other teams and their projects when SAP servers or database are involved.
• Be part of the Operations teams and create documentation, coordinate externals, hands-on operation.
• Support the Architecture team: Support all activities to promote the continuous improvement of infrastructure and IT Service Management (ITSM) processes and services through both incremental and innovative technological changes.
• Support security and risk initiatives.
• Develop our solutions in accordance with a 24x7 operations model.

An experience that matters: Your Skills

• 3+ years of experience in SAP Basis project management.
• 3+ years of experience in SAP Basis operations.
• 3+ years of experience in coordination of external service providers.
• 1+ years of experience in CIS hardening is desirable.
• All communications are in English Language. German language skills are nice to have but not required.
• Project management experience or knowledge is highly desirable e.g., PMP or PRINCE 2.
• Experience working in a team environment to deliver global projects in a hybrid environment with external partners.
• Expertise in SAP ERP; S/4; BTP; MES; EWM; BI, transition & migration as well as patch & upgrade procedures.
• Basic knowledge of HANA; ASE and MaxDB databases to understand and assess transition and migration proposals.
• Certified in ITIL v3/v4 foundation is preferable.
• Knowledge of IT Information Security Management ISO 27000 Series is preferable.
• 1+ years Experiences in Agile Methodologies like DevOps, Scrum, SAFe is desirable.

Key Qualities:

Demonstrate teamwork, positive attitude and good rapport with peers and customers. Ability to multitask in a fast-paced environment. High-energy, creative thinking in overcoming challenges, analytical thinking.

A workplace that matters: Our offering

• Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust
• Attractive remuneration package
• Hybrid, flexible or fully remote work possible
• 25 days paid annual leave
• Additional health insurance
• 200 BGN Food vouchers
• Public transportation card
• Multisport card
• Training and mentorship programs
• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests