Analyst, Shared Care

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

Together, we make a difference so our doctors can make theirs. Join us today!

THE JOB: Analyst, Shared Care

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $70,856 - $88,570

Reporting to the Manager, Shared Care, and working with the Senior Analyst, the Analyst plays a vital role in coordinating and strengthening communication across the Shared Care Committees (SCC). This position focuses on the collection, synthesis, and reporting of data, information, and lessons learned from various initiatives. The successful candidate will have strong analytical and project coordination skills, exceptional written and verbal communication abilities, and a keen attention to detail. A demonstrated ability to process and integrate input from multiple partners—including physicians, Health Authorities, Divisions of Family Practice, UBC, and Ministry of Health is essential. The Analyst will identify key themes and translate findings for diverse audiences, including leaders across Doctors of BC. An interest in knowledge sharing and translation, paired with strategic thinking, active listening, and proactive initiative, will support success in this role.

This role also serves as the technical and administrative support for the Caspio CRM system, acting as a subject matter expert for both internal and external partners. Key responsibilities include developing and maintaining internal dashboards for SCC staff, creating a comprehensive user manual, training sessions, and providing guidance on technical inquiries. The Analyst will also help prepare for data migration and the transition to a new CRM system. Additionally, the Analyst will manage ad-hoc data analysis requests and identify trends and insights that inform decision-making. They will be responsible for preparing and presenting quarterly reports that demonstrate the impact of SCC initiatives, collaborating closely with cross-functional teams to ensure accurate and timely reporting to leadership.

WHAT SUCCESS LOOKS LIKE

Analytical Thinking (A):

• Establishes clear goals and priorities and determines criteria for assessing issues and opportunities.
• Systemically analyzes relationships between different information sources and apparently independent problems and issues.
• Proactively resolves highly complex, undefined issues and anticipates trends and outcomes that are not readily apparent on the surface.
• Translates analytical reports into management presentations and provides guidance to resolve issues.
• Identifies areas of significant concern or opportunity and initiates research to identify critical problems.

Building Relationships (A):

• Maintains effective communication and collaborates significantly with peers organization-wide
• Shares ideas, issues, and opportunities with members of personal network and maintains relationships with relevant professional groups and organizations.
• Sets objectives necessary for obtaining feedback and assistance.
• Seeks referrals from others with relevant expertise and influence.

Problem Solving (A):

• Diagnoses problems using formal problem-solving tools and techniques from multiple angles and probes underlying issues to generate multiple potential solutions.
• Proactively anticipates and prevents problems.
• Devises, facilitates buy-in, makes recommendations, and guides implementation of corrective and/or preventive actions for complex issues that cross organizational boundaries and are unclear in nature.
• Identifies potential consequences and risk levels. Seeks support and buy-in for problem definition, methods of resolution, and accountability.

Thoroughness (A):

• Identifies potential areas of conflicting priorities and vulnerability in achieving standards.
• Reviews department’s progress against established goals, objectives, service level targets, and project milestones.
• Supports others in achieving deliverables by efficiently allocating resources and providing common organizing systems, techniques, and disciplines.
• Maintains a proactive work review and approval process prior to assignment completion.
• Solicits internal and external customer evaluation of performance and devises measures for improvement.

Communication For Results (A):

• Converses with, writes reports for, and creates/delivers presentations to all levels of colleagues and peer groups in ways that support problem solving, planning and consensus with business partners.
• Debates opinions, tests understanding, and clarifies judgments. Brings conflict into the open empathetically.
• Explains the context of multiple interrelated situations, asks searching, probing questions, and solicits expert advice prior to taking action and making recommendations.
  
  

Doctors of BC Team Member:

Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing.

WHAT YOU BRING

• Undergraduate university degree in a recognized and related discipline, AND up to two years of related experience; OR have an equivalent level of related work experience in lieu of post-secondary education.
• Ability to synthesize and evaluate feedback from multiple sources.
• Ability to translate technical information to various audiences.
• Excellent writing skills and experience developing clear, concise, and comprehensive correspondence and other documents.
• Effective interpersonal, oral and written communication and relationship management skills with strong attention to detail.
• Excellent skills in critical thinking and analysis, meeting facilitation, verbal and written communications, and interpersonal interactions.
• Strong analytical skills and ability to apply problem solving skills with a high degree of tact and diplomacy.
• Project support experience, including implementing timelines, estimating, and identifying risks.
• Strong client/customer service orientation.
• Demonstrated ability to work independently and as a member of the team.
• Experience working in the BC health care system or general knowledge of the BC health care system is an asset.
• Previous success working in dynamic, challenging, and ambiguous environments, an asset.

Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We do not discriminate against any applicant regardless of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, socio-economic background, political beliefs and affiliations, family circumstances or other irrelevant distinction.