Supervisor: CIED Team Operations

JobTitle:Supervisor:CIED Team Operations
Compensation Range: $2-3/hr differential
Location: United States, Remote

Job Type:Full-Time

Benefits:UnlimitedPTO,Medical,Dental,andVisioncoveragewithcompanyaswellas individual contribution, 401k (individual contribution only), Paid Sick Leave (accrual basis)

AboutCRMS byDocGo:

CardiacRMSbyDocGoisaninnovatorindigitalhealthandremotecareserviceswithafocuson providing themostaccurate,economical,andclinicallyrelevantremotemonitoring andpatient management programs in the industry.Cardiac RMS is an award-winning, Medicare-approved Independent Diagnostic Testing Facility (IDTF), which provides Cardiac Implanted Electronic Device (CIED) monitoring for partner clinics.Inaddition,CardiacRMSby DocGois aprovider of Virtual Care Management Services using a proven platform that connects patients, providers, andthebroader healthcareteam.CardiacRMSbyDocGoutilizesindustry-leading,cloud-based software systems for the provision of services. The management and clinical team members have years of experience in the industry and maintain the highest levels of certifications and expertise.

DutiesandResponsibilities

Asasupervisor,youwillreportdirectlytoanAssociate ManagerofCIED Operations.During your employment, you will devote your best efforts to the business of Cardiac RMS and DocGo. These duties and responsibilities include, without limitation, the following:

• Hybridrole-40%clinicalPCSresponsibilities/60%supervisory responsibilities

• Worksaspartofasupervisoryteamwithin CIEDoperationsto ensure continuity, consistency, and strong lines of communication.

• Actsasrolemodelforthe CIED team, consistently demonstratingprofessionalism,positivity, and productivity

• Demonstratesexcellence when performing PCS functions; provides quality and accurate transmission review and reportingin a timely manner.

• Providessupportandguidancefortheteam; responds tocalls/emailsfromstaffregardingdocumentationstandards,clinicalquestions, etc.

• Works with Associate Manager to ensure smooth daily function of the team:

• Creates/assists with weekly schedule of team assignments

• Receives callouts (along with AM’s) and updates schedule accordingly

• Monitors clinic transmission volumes through the day and pivots team members as necessary to cover the workload

• Ensures that the team’salertnotificationand communication platformsare monitoredaccordingtoclinichours/timezone; responds tomessages and delegates/escalates responses as necessary

• When clinical incidents occur:

• Ensures thatthe Incident Trackeris updated

• Performs a root cause analysis and completes the incident review form

• Reviews incident and findings with the Associate Manager; discuss any necessary follow up, changes in process or remediation needed

• Update PCS-PES Matrix with clinic and team member changes

• Ensures the Associate Manager is informed on all areas of team activity

• Other duties as assigned

Qualifications:

• IBHRECertification preferred

• Minimumof1 year ofexperiencein a clinical remote monitoring role

• 3 months PCS experience at CardiacRMS

• Mustpossessleadershipandsupervisoryskillsandthewillingnesstowork harmoniously with other personnel

• Problemsolvingskills,attentiontodetail,&organizationskills

• ProficiencyinMicrosoftOffice

• Excellentverbalandwrittencommunicationskills

• Strongorganizationalandtimemanagementskills

• Managingworkflowsanddelegatingtasks

• Abilitytoremaincalm,focused,andhelpfulunderstress

EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.