Operations Manger - Analytics and Workflow Management

Job Title: Operations Manger

Location: San Francisco, CA

Employment Type: Contract

About Us:

DMV IT Service LLC is a trusted IT consulting firm, established in 2020. We specialize in optimizing IT infrastructure, providing expert guidance, and supporting workforce needs with top-tier staffing services. Our expertise spans system administration, cybersecurity, networking, and IT operations. We empower our clients to achieve their technology goals with a client-focused approach that includes online training and job placements, fostering long-term IT success.

Job Purpose:

In this role, you will play a critical part in analyzing employee survey responses from various testing initiatives and transforming that data into clear, actionable strategies. Your work will directly impact host and guest satisfaction by supporting data-informed process improvements, ensuring operational efficiency, and driving engagement through thoughtful insights and optimized workflows.

Requirements

Key Responsibilities

• Perform complex content review and quality assessments regularly.
• Log and document decisions meticulously across internal and third-party platforms (Airtable, GSuite, etc.).
• Analyze and categorize feedback from Experiences and Services programs to inform operational enhancements.
• Translate survey data into practical improvements that boost host and guest satisfaction.
• Design effective workflows that streamline ongoing operational efforts.
• Collaborate with Account Managers to swiftly resolve issues and enhance cross-team alignment.
• Drive improvements in host engagement by managing post-feedback communications.
• Work closely with multiple departments to document and roll out new processes.
• Monitor progress on operational projects and assist in refining strategies after implementation.
• Support bug tracking and resolution efforts post-launch to ensure smooth operations.
• Maintain transparent records of workflows, activities, and results for cross-functional visibility.

Required Skills & Experience

• 2–3+ years of relevant experience in operations, analytics, or project management.
• Bachelor’s degree or equivalent professional experience.
• Strong organizational skills and the ability to create custom systems for tracking tasks.
• Proven ability to thrive in deadline-driven, fast-paced environments.
• Strong problem-solving and prioritization capabilities.
• Advanced proficiency in Google Suite and spreadsheets (Google Sheets/Excel).
• Familiarity with Airtable, SQL, and Salesforce CRM is an advantage.
• A positive, collaborative approach and a strong interest in hospitality and customer experience.