DMI is seeking an experienced Network Operations Manager to lead enterprise Voice, Data, and Video network operations supporting the U.S. Securities and Exchange Commission (SEC). This is a senior leadership role responsible for overseeing mission-critical network services, driving operational excellence, and ensuring high-performance service delivery across a complex, large-scale federal environment.
Requirements
- Minimum 8 years of management experience in IT operations, service delivery, or enterprise support programs
- Minimum 5 years managing programs with at least 50 personnel
- Experience leading mission-critical IT systems implementation and operations
- Experience delivering enterprise operations support services across multiple locations
- Strong program management and service delivery oversight capabilities
- Bachelor’s degree from an accredited institution or equivalent professional experience
- PMP (Project Management Professional) certification
- ITIL Expert or ITIL Strategic Leader certification
- Experience managing large federal IT service delivery contracts
- Strong strategic planning and operational governance experience
- Excellent executive-level communication and stakeholder management skills
- Experience managing enterprise-scale service desk and end-user support operations
Benefits
- Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier
- Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive
- Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future
- Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements
- Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health
