Customer Support Agent (all genders)

Distribusion is the world’s leading ground transportation marketplace and gives travellers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail and ferry operators in 70+ countries with the biggest online retailers including Google Maps and Booking.com.

We are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest growing startups in travel, backed by two leading VCs (TQ Ventures & Lightrock), and now, following our recent $80m Series C funding, we are ready to push beyond.

Distribusion is quickly expanding globally and looking for a B2B and B2C Customer Support Agent for India to join the Operations team to drive quality improvements and projects of the key partnerships.

What you will do:

• Handle incoming English requests from partners and users regarding bookings, fraud and technical issues with efficiency and accuracy via our different support channels (email, live chat and phone.)

• Collaborate closely with our tech, product, retail, and finance teams to ensure seamless communication and resolution of partner inquiries.

• Drive process improvements and advocate for feature enhancements to streamline operations and boost efficiency.

Workplace:

This is a remote opportunity to cover working time from 09:00 to 18:00 (India timezone) Tuesday to Saturday, or Sunday to Thursday.

Requirements

Who you are:

• Previous experience in the travel industry with rail carriers.

• You have experience in Customer Service. Knowledge of Live Chat and Phone support are a plus!

• A strong networking mentality, armed with exceptional collaboration and communication skills to forge lasting relationships with our valued partners.

• You are fluent in English. German or Italian would be a plus.

• You are able to quickly understand new technical topics.

• You are organized and structured, allowing you to simultaneously manage multiple initiatives with changing priorities and meet deadlines.

• An excellent communicator and collaborator who can work effectively across different teams and geographies.

• Ideally, someone with an understanding or experience in using SQL, APIs, basic programming, automation, and ticketing systems (this is not a must, but highly appreciated!)

What you can expect:

• You will join a fast-paced travel tech company and take on a rapidly growing industry.

• You will take on ownership and responsibility from day one and have a direct impact on the success of the company.

• We value agility! We’re constantly updating our tech stack and offer the best possible tools to ensure all of our in-house engineers, partners, and carriers benefit from cutting-edge, efficient solutions.

• You will work with global companies. Our product attracts the biggest names in travel technology, such as Booking.com and Google Maps, and national carriers like Amtrak, Deutsche Bahn, Renfe, and SNCF.

• You will join an international team of talented and driven people with a clear mission. Expect your colleagues to inspire, support and challenge you every day!

• We offer flexible and remote working conditions, relocation opportunities and career growth in a small and developing company.

Our hiring process for this role:

Your Talent Partner (TP) and point of contact is Benedetta Pezzutto and the Hiring Manager (HM) is Laure Jäger.

For any queries, please reach out to your Talent Partner at (talent@distribusion.com).

Do you want to work in an advanced tech environment and have an impact on millions of travellers around the globe? Come join us!