United States onlyThe Portal Support & Training Specialist is responsible for supporting internal stakeholders and customers using Digital Portals. This includes troubleshooting technical issues, guiding users through portal functionalities, and ensuring a seamless customer experience.
Requirements
- Bachelor’s degree in Business or a related field.
- At least 3 years of experience in customer support or training, ideally in a technical environment.
- Strong troubleshooting and analytical skills.
- Excellent communication and presentation abilities.
- Ability to create clear training and support documentation.
- Proficiency with customer support software and tools.
- Strong organizational and time-management skills.
- Customer-focused mindset with strong attention to detail.
- Adaptability and comfort working in a fast-paced, global environment.
Benefits
- medical, dental, vision, life and AD&D insurance
- 401k match
- disability benefits
- wellness and education benefits
- employee stock purchase plan
- paid time off
- holidays
GE and US only