Technical Support Engineer

Didomi is a leading provider of data privacy and consent solutions, helping organizations manage user consent effectively while enhancing trust and transparency.

Didomi

Employee count: 201-500

France only

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Our Technical Support Engineer team is looking for a new teammate to help our customers and address their diverse technical questions.

We're more specifically looking for an awesome team member to work full time from our Paris office (France) or anywhere remotely in Europe.

When Didomi customers have questions, they reach out to us via email and we help as quickly and as amazingly as we can. You will collaborate with cross-functional teams to resolve issues, provide feedback and contribute to improve our solutions.

The responsibilities are as follows:

Help customers and investigate

Help our customers with their setup requests about our different products: Consent Management Platform, Preference Management Platform, Integrations, API…
Troubleshoot, reproduce issue and escalate if needed, then follow-up closely with our Engineering team to take part in the fix, test and reach back to our customers

Provide feedback internally

Provide feedback on product features
Qualify feature requests
Assist in prioritizing the bug backlog

Help internally with technical requests

Contribute to both internal and external documentation
Train and support Didomi's customer-facing and internal teams
Propose and contribute to various projects aimed at improving our operations and customer experiences.; This can include automations, extensions, app samples etc.

Your profile

Degree in Computer Science or equivalent training (e.g bootcamp.)
Understanding of how websites and web applications work
A couple of years of experience as a Technical Support Engineer, Technical Account Manager or Solution Engineer
Very good English & French level both written and spoken
Javascript understanding and knowledge of front stacks (bonus points if you're an expert)
Familiarity with the tech, media or e-commerce industry
Problem solving skills, capacity to explore every options and figuring out workarounds

Bonus(es)

Exposure to a mobile app programming language like Java, Objective-C, Kotlin or Swift
Ability to understand the stakes that come from collecting data to analyze it (Google Analytics)
Familiarity with the ad tech industry or publishers pain points when it comes to advertizing
API and/ or Cloud Buckets connoisseur
SaaS experience
GDPR and data privacy sensitivity

Recruitment process

HR call
Technical Test
Interview with our Technical Support Engineer Lead
A set of 1:1 30-minute calls with the team members and our CEO

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About the job

Apply before

Jun 21, 2026

Posted on

Apr 22, 2026

Job type

Contractor

Experience level

Mid-level

Education

Bachelor degree

Experience

2 years minimum

Experience accepted in place of education

Location requirements

France

Hiring timezones

France +/- 0 hours

About Didomi

Learn more about Didomi and their company culture.

View company profile

Didomi helps organizations collect, store, and leverage user choices across multiple channels, increasing precision in marketing and advertising operations, and building trust through transparent data practices. Through a comprehensive software platform and premium support services, Didomi enables large corporations to optimize the collection and activation of user data, monitor vendor and tracker activity, reduce compliance risk with regard to global regulations, and engage their users with highly personalized, privacy-first experiences that build trust and loyalty.

Active in 35 countries, Didomi supports over 1,500 clients across various sectors, including some of the world’s largest corporations, in building revenue-driving operations based on reliable and robust user choice data. The company offers multiple solutions including consent management platforms for various digital environments, greatly enhancing users' control over their data. By integrating their services into advertisements and marketing strategies, Didomi ensures that businesses not only comply with regulations but also grow trust with consumers in a privacy-centric landscape.