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Deutsche Telekom IT SolutionsDS

Problem Manager (REF4582U)

Deutsche Telekom IT Solutions HU, formerly IT Services Hungary, is Hungary's largest ICT employer and a subsidiary of the Deutsche Telekom Group, providing a wide range of IT and telecommunications services since 2006.

Deutsche Telekom IT Solutions

Employee count: 5000+

Hungary only
  • As Lead Problem Manager, full responsibility for Root Cause Analysis output
  • Ensure evaluation of all solutions resulting out of a Root Cause Analysis
  • Set up defined measures and solution tracking
  • Responsibility for third-party service provider control
  • Full responsibility for customer communication regarding PRM tickets
  • Ensure of work on problem during the whole lifecycle
  • Coordinating the communication with the teams responsible for incident resolution and change implementation
  • Assign and coordinate tasks during Root Cause Analysis and Solution Tracking
  • Filling the RCA template with information out of the responsible working areas (CSM, CDM, SC OPM, OPM, LIM, etc.)
  • Manage the communication and information flow during the RCA processing
  • Definition and initialization of solutions (measures)
  • Trigger escalations if necessary
  • On demand: Document feedback / Lessons Learned
  • On demand: Distribution to management level
  • Experience with customer facing management activities
  • Advanced IT skills in terms of technical understanding of problem tickets & root causes
  • Knowledge of ITIL and Agile concepts and process management
  • Experience with Health Customers is an advantage
  • Experience with ServiceNow
  • Professional communication in business German and in business English (C1)
  • Exceptional presentation and moderation skills as well as persuasiveness at higher level

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

Ranked as Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries.

DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

About the job

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Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Hungary +/- 0 hours

About Deutsche Telekom IT Solutions

Learn more about Deutsche Telekom IT Solutions and their company culture.

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Deutsche Telekom IT Solutions HU, formerly known as IT Services Hungary (ITSH), began its journey in 2006 as a subsidiary of T-Systems International, establishing its first office in Budapest. The company quickly expanded, opening its Debrecen Campus in early 2008 and reaching 1,500 employees by the end of that year. A significant milestone was achieved in July 2009 with the opening of a new office building in Tudáspark, Debrecen. By 2011, ITSH had hired its 2,000th employee, solidifying its position as the largest ICT employer in Hungary. Recognizing the importance of skilled professionals, the company established a unique academic collaboration in 2012 to enhance IT education for Hungarian students.

The company's growth and commitment to excellence continued, and in 2019, IT Services Hungary received several accolades, including the National Investment Agency's (HIPA) award for best educational cooperation and recognition as one of the most attractive workplaces in Hungary by PwC. It was also named the most ethical multinational corporation. A major rebranding occurred on July 1, 2020, when IT Services Hungary became Deutsche Telekom IT Solutions, aligning with Deutsche Telekom Group's strategy to streamline its international B2B telecommunications business structure and enhance customer service. This change involved the formation of Deutsche Telekom IT and Telecommunications Hungary Kft. and later, Deutsche Telekom Systems Solutions Hungary Kft., both operating under the Deutsche Telekom IT Solutions brand. By August 2022, the company boasted over 5,100 employees, and this number grew to nearly 5,500, making it the largest business service centre in Hungary. Today, Deutsche Telekom IT Solutions HU continues to be a major player in the Hungarian ICT sector, with four sites across Budapest, Debrecen, Pécs, and Szeged, offering a wide portfolio of IT and telecommunications services and focusing on areas like cloud services, digital enablers, IT security, and network solutions. The company remains dedicated to digital transformation, innovation, and fostering a skilled international team.

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Deutsche Telekom IT Solutions hiring Problem Manager (REF4582U) • Remote (Work from Home) | Himalayas