DeepL is a global AI product and research company seeking a Renewal Success Manager for its Japan office. The successful candidate will be responsible for managing critical customer engagements, designing pricing models, and leading negotiations with stakeholders. The role offers a diverse and globally distributed team, open communication, and hybrid work arrangements.
Requirements
- Proven success in a commercial renewal role within a SaaS or AI organisation
- A commercial mindset and ability to tell a compelling value narrative for our customers
- Knowledge of LAER customer success framework, quota to cash and other pricing levers
- Strong collaboration with Customer Success, Account Executives and wider Go to Market organisations
- Highly structured approach and operational framework for renewal lifecycle
- Skilled at negotiating with procurement, finance, legal and other stakeholders from within customer organisations
Benefits
- Diverse and internationally distributed team
- Open communication, regular feedback
- Hybrid work, flexible hours
- Virtual Shares - An ownership mindset in every role
- Regular in-person team events
- Monthly full-day hacking sessions
- 20 days of annual leave
- Competitive benefits
