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DaveDA

Vendor Operations Manager

Dave Inc. is a digital banking service founded in 2016, focused on providing cash advances and financial management tools with the mission of promoting financial wellness without excessive fees.

Dave

Employee count: 201-500

United States only

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Dave is a financial app that aims to provide affordable, transparent, and user-centric access to liquidity for millions of Americans. The company is hiring a Vendor Operations Manager to scale and strengthen its partnerships with offshore BPOs supporting its members.

Requirements

  • 4–5 years in vendor operations, dispute operations, risk operations, or BPO management within fintech, financial services, or payments
  • Strong working knowledge of Reg E and Reg Z; familiarity with UDAAP, BSA/AML
  • Experience managing offshore BPO vendors with accountability for compliance, quality, and SLA performance
  • Experience supporting multi-channel member operations (phone, chat, email, back-office)
  • Experience building reporting and analyzing performance trends across operations

Benefits

  • Premium Medical, Dental, and Vision Insurance plans
  • Generous paid parental and caregiver leave
  • 401(k) savings plan with matching contributions
  • Financial advisor and financial wellness support
  • Flexible PTO and generous company holidays
  • All-company in-person events once or twice a year and virtual events throughout

About the job

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Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours

About Dave

Learn more about Dave and their company culture.

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What started as an innovative solution to help individuals manage their finances has grown into a revolutionary digital banking service known as Dave. Founded in October 2016, in the bustling heart of Los Angeles, California, Dave has emerged as a game-changer in the fintech space, tackling a significant problem faced by many – the financial pitfalls associated with traditional banking practices. The CEO and co-founder, Jason Wilk, initially set out to combat the burden of overdraft fees that plagued consumers, igniting a mission to create a user-friendly platform that empowers members with their finances.

From humble beginnings to becoming a powerful ally for those seeking financial stability, Dave offers a suite of features that includes cash advances, budgeting tools, and even a way to find side jobs through their SideHustle service. With over 6 million active members relying on the platform for ExtraCash™ advances up to $500 without credit checks or interest, the company has rapidly gained traction. Dave went public via a SPAC merger in January 2022, solidifying its position as a leading fintech company. Through ongoing innovation, the goal remains clear – to level the financial playing field and provide access to essential banking services without the excessive fees that many face, crafting a brighter financial future for its users.

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Dave

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