Dave is a financial app that aims to provide affordable, transparent, and user-centric access to liquidity for millions of Americans. The company is hiring a Vendor Operations Manager to scale and strengthen its partnerships with offshore BPOs supporting its members.
Requirements
- 4–5 years in vendor operations, dispute operations, risk operations, or BPO management within fintech, financial services, or payments
- Strong working knowledge of Reg E and Reg Z; familiarity with UDAAP, BSA/AML
- Experience managing offshore BPO vendors with accountability for compliance, quality, and SLA performance
- Experience supporting multi-channel member operations (phone, chat, email, back-office)
- Experience building reporting and analyzing performance trends across operations
Benefits
- Premium Medical, Dental, and Vision Insurance plans
- Generous paid parental and caregiver leave
- 401(k) savings plan with matching contributions
- Financial advisor and financial wellness support
- Flexible PTO and generous company holidays
- All-company in-person events once or twice a year and virtual events throughout
