Account Lead, Marketplace

About Darkroom

Darkroom is the leading next-generation growth marketing firm engineering the brands of tomorrow. Founded in 2017, we set out to redefine what a modern agency could be, by replacing the inertia of legacy advertising behemoths with a model built for speed, intelligence, and measurable impact.

At our core, Darkroom is a human services company powered by Shadow, a universal AI commerce layer that integrates executive-level strategy with proprietary agentic technology. This fusion enables our teams to deliver outsized returns by enhancing creative output, operational efficiency, and revenue generation across every stage of the customer journey.

Our track record speaks for itself: billions in attributable revenue driven across e-commerce marketplaces, media networks, DTC ecosystems, and social commerce platforms. Every engagement feeds into our proprietary data infrastructure, enabling a continuous feedback loop that accelerates growth, improves margins, and compounds results across our client portfolio.

What began as a boutique design studio has evolved into one of the fastest-growing private companies in America (Inc. 5000) and among the most effective performance media agencies of the 2020s (Varos). Our founders were recognized by Forbes 30 Under 30 for advancing the intersection of technology, marketing, and advertising, cementing Darkroom’s role as a defining player in the future of media innovation.

About the Role

Darkroom’s Account Lead will be responsible for developing and executing go-to-market strategies for our brand clients as well as implementing our core strategies to drive growth. This role requires excellent communication skills, full professional fluency in English, and the ability to clearly convey technical insights to clients in a way that informs and inspires decision-making. You will work cross-functionally with our growth and strategy teams.

This is a fully remote role supporting a team in the EST time zone.

What you'll do

• Define and execute the overarching brand strategy, including channel selection, product positioning, channel mix, pricing approach, and go-to-market planning.

• Collaborate with the Director of Marketplaces to ensure catalog accuracy and product / pricing consistency across Amazon, maintaining high standards of data quality and compliance.

• Build and maintain strong client relationships through regular, strategic communication; manage and deliver against the client agenda with clarity and accountability.

• Lead sales forecasting, inventory planning, and replenishment processes to meet revenue and operational targets.

• Partner with the Advertising Manager to set and track ACOS/TACOS targets, ensuring advertising efficiency aligns with broader business objectives.

• Present data-driven insights and performance updates in both verbal and written formats, ensuring transparency and alignment with client goals.

You Should Apply If This Sounds Like You

• You must have a minimum 3–4 years of experience in a brand management role with the Amazon Seller Central and Vendor Central channels and E-commerce marketplaces

• Must have 1–2 years client-facing experience, including communicating complex performance data and strategy recommendations to senior stakeholders.

• Experience with digital assets, A+/EBC content, SEO, Copywriting and Parent/Child Variations

• Experience with Amazon required, experience with Walmart.com is a plus!

• Strong understanding of eCommerce Metrics and use of data

• Experience building processes and reporting that allow your efforts to impact brands at scale

• Exceptional communication and interpersonal skills, with full fluency in English.

• Ability to interpret technical data, translate findings into actionable insights, and communicate them clearly to both internal teams and clients.

• Entrepreneurial, self starter seeking to grow our clients' business and drive positive results

What It's Like to Work at Darkroom

Darkroom is not a typical agency. We are looking for A players who want to build something great. We move fast, think deeply, and expect every team member to bring insight and rigor to everything they touch. We hold a high bar for performance, creativity, and ownership — but we also support each other relentlessly. No egos, no red tape — just world-class talent building something remarkable.

We believe in autonomy with accountability, truth over comfort, and outcomes over optics.

• Unlimited PTO + US holidays: Rebooting is part of the work. Take the time you need to stay sharp.

• Remote-First Culture: Many roles are fully remote. Employees based in or near our New York or Lisbon HQs are expected to work hybrid with weekly in-office time. Hub locations include the Brazil and Spain.

• Health & Wellness: Company-sponsored medical, dental, and vision coverage.

• Finances, growth, and retirement: Darkroom offers a robust 401(k) program with company match and profit-sharing opportunities to help you save and grow as the company grows.

• Parental Leave: Flexible parental leave to support new parents during this important transition.

• Growth: Our interdisciplinary model gives every Darkroomer exposure far beyond their core role. Grow your skills, expand your influence, and stay at the forefront of the industry.

Compensation: The base salary range for this role is $120,000 per year. This range represents the anticipated minimum and maximum for this position and applies to candidates based in New York, including New York City, in compliance with the New York State Pay Transparency Law and the New York City Salary Transparency Law. Actual compensation within this range will be determined based on experience, skills, and qualifications. This role is also eligible for performance-based compensation. A summary of benefits is listed above.

Equal Opportunity Statement

Darkroom is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.