Advanced Customer Technical Support Specialist - REMOTE - 2nd shift

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

Working the 2nd Shift (starting approximately 11:00 AM - 1:00 PM ET), theAdvanced Customer Technical Support Specialist role for Beckman Coulter Diagnostics is responsible for providing technical support to our customers through telephone and other forms of communication (i.e. email, video conference, etc.). You are expected to provide resolutions to Hardware, Software, Assay and Training related calls from Beckman Coulter’s existing customer base in a 24/7 support environment.

This position is part of the Customer Technical Support Organization (CTSO) located in Miami, Florida and will be fully REMOTE. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Urinalysis/Hematology CTSO team, reporting to the Hematology Supervisor responsible for the professional development of their direct reports, the identification of process obstacles, and the creation of effective countermeasures that will help mitigate the impact of the obstacles. If you thrive in a fast paced, customer focused, team-oriented role and want to work to build a world-class Customer Technical Support Organization—read on.

In this role, you will have the opportunity to:

• The role entails providing advanced commercial knowledge and experience to internal and external customers.
• You will be asked to independently resolve complex and routine issues while being able to mentor and provide peer assistance for routine trouble shooting.
• You will also be asked to distinguish between hardware, reagent, and software issues, with the goal of resolving the customer’s issue over the phone or dispatching the appropriate resource that will resolve the issue.

The essential requirements of the job include:

• Associate, vocational, or equivalent degree in any of the following disciplines: biology, clinical lab science, biomedical engineering, electrical engineering, chemistry.
• 9+ years of lab or field experience required.
• Ability to handle the most complex issues with little to no supervision - functioning as a subject matter expert in previous roles and can clearly articulate and provide directions over the phone or via email.

It would be a plus if you also possess previous experience in:

• Previous troubleshooting experience on electro-mechanical instrumentation
• Previous experience in a medical technology call center, or experience in medical laboratory
• Experience in a Customer Service environment

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

The hourly range for this role is $37.00-$47.00 an hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Rotating Weekend and Holidays. Start time 12:30pm - 9pm et.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.