Project Support Technician-English Required

Join DaCodes!

We are a high-impact software and digital transformation firm.

For over 10 years, we have developed technology-driven and innovative solutions thanks to our team of 220+ talented #DaCoders, including developers, architects, UX/UI designers, PMs, QA testers, and more. Our team collaborates on projects with clients across LATAM and the United States, delivering outstanding results.

At DaCodes, you will have the opportunity to grow professionally, work on a variety of projects, and contribute to building innovative hardware solutions.

Our DaCoders play a crucial role in the success of our company and our clients. You will have the chance to work with disruptive startups and global brands while contributing your expertise to impactful projects.

Requirements

Role Overview

We are seeking a Projects Support Technician (Electronics) to provide technical support for hardware systems. In this role, you will use your technical skills, knowledge, and experience to support project delivery, troubleshoot hardware systems, and help build prototypes and hardware solutions. You will be part of a multi-disciplinary team, collaborating with project stakeholders to ensure timely and effective delivery.

Key Responsibilities

✅ Remotely install, test, support, and troubleshoot hardware systems.
✅ Provide first-level technical support, troubleshooting, and deploying software upgrades.
✅ Coordinate with clients, project teams, and vendors to ensure smooth project execution.
✅ Follow up with customers to resolve system issues in a timely and efficient manner.
✅ Work with electronics and hardware vendors to source the best components that meet project requirements.
✅ Assist the project team in building and testing prototypes and component assemblies using 3D printing and other manufacturing processes.
✅ Assemble and quality check new hardware solutions before deployment.
✅ Document procedures and manuals for future reference and training purposes.
✅ Provide daily reports on work progress and submit them to management.

Required Qualifications

🔹 Technical background in electronics with strong attention to detail.
🔹 Experience in project coordination and technical writing.
🔹 Excellent troubleshooting abilities to resolve hardware-related issues effectively.
🔹 Strong verbal communication skills to interact with clients, vendors, and internal teams.
🔹 White card, knowledge of OH&S, and ability to work safely.
🔹 Desirable: Vendor management and sourcing experience of electronics hardware.
🔹 Desirable: Experience with mobile, web-based systems.
🔹 Attention to detail with the ability to complete work without mistakes.

Benefits

Benefits of Working at DaCodes

🚀 Work with global brands and disruptive startups.
🏡 Remote work / Home office.
📍 If a hybrid or on-site model is required, you will be informed from the first session.
⏳ Work schedule aligned with the assigned project/team.
📅 Monday to Friday schedule.
⚖️ Legal benefits (Applicable for Mexico).
🎉 Day off on your birthday.
🏥 Private health insurance (Applicable for Mexico).
🛡️ Life insurance (Applicable for Mexico).
🌎 Multicultural teams.
🎓 Access to courses and certifications.
📢 Meetups with industry experts and top universities.
📡 Virtual networking events and interest groups.
📢 English classes.
🏆 Opportunities within our different business lines.
🏅 Proudly certified as a Great Place to Work.