Customer Support Executive - Remote within the Canada (EST)

Cryptio

Cryptio is an enterprise-grade crypto back-office platform. Our software helps financial institutions, corporates and crypto-native companies navigate the fragmented digital-asset landscape with confidence. We have raised $26m to date and are backed by tier-1 crypto and non crypto investors: Point Nine, 1kx, BlueYard, Tim Draper, Alven and Ledger Cathay. Some of our clients include top institutions like Circle, Uniswap or the Government of El Salvador.

We're tackling one of the biggest challenges in crypto right now - building the infrastructure to help institutional adoption. And we're playing to win.

About the role

Cryptio is looking for an enthusiastic crypto native graduate to join our Customer Operations team as a Customer Support Executive.

This is a great opportunity to develop your career in an early stage Customer Operations function at a fast paced start-up.

Alongside delighting our customers day in, day out, you’ll have the ability to build out and inform process improvements to improve stakeholder outcomes in the long term too.

We’re bringing certainty to counting crypto assets for some of the largest companies in Web3 and this is an amazing chance to join us on our growth journey.

Responsibilities

• Deliver top-tier, timely customer support to all of Cryptio’s customers through Zendesk

• Liaise with internal stakeholders to efficiently solve customer problems

• Report product malfunctions and act as a voice of the customer in product discussions

• Share feature requests and effective workarounds with team members

• Gather customer feedback and share with our Product, Sales and Marketing teams

• Take responsibility for building out new processes where they don’t already exist

• Build extensive expert knowledge of our unique product and market and become a go-to problem solver within the business

• Drive improvements in overall customer experience by owning some areas of project delivery

Requirements

• You’re crypto-native and have extensive knowledge of the Web3 space

• You love deep diving on problems and coming up with solutions

• You’re comfortable with remote working environments

• You have excellent communication skills and love to speak directly with customers

• You can multi-task, prioritise and are happy working independently

• You bring patience and empathy when handling tough cases

Tools we use

• Zendesk

• Linear

• Excel

• Notion

• Slack

Benefits

✨ Fully-Remote / Hybrid – The choice is yours! 🌍🏡

🎉 25 Days Paid Holiday + Bank Holidays + Your Birthday Off 🎂

⭐️ Earnan extra day of annual leave for every year you're at Cryptio 🎁

💰 401K plan with 4% employer matching towards your future! 💼

🏥 Private Health, Dental and Vision via United Healthcare! 🦷💊

👶 Attractive Maternity and Paternity Policies for your growing family 👨‍👩‍👧‍👦

🏥 Life Insurance up to $100k - contributions paid by Cryptio! 💼

💪 Gym Classes or Spa Treatments with ClassPass or gym reimbursement! 🧘‍♂️

💻 Apple MacBook Pro – The best tech at your fingertips! 💻✨

💵 $200 Workplace Budget to create your perfect home office! 🏠💼

📚 Training and Development Budget – Invest in yourself and grow! 🚀