CryptioCR

Customer Support Executive - Remote within the Canada (EST)

Cryptio is a financial technology company providing accounting and reporting software for digital assets, enabling enterprises to manage crypto transactions in a GAAP and IFRS compliant manner.

Cryptio

Employee count: 51-200

Salary: 100k-100k USD

Canada only

Cryptio

Cryptio is an enterprise-grade crypto back-office platform. Our software helps financial institutions, corporates and crypto-native companies navigate the fragmented digital-asset landscape with confidence. We have raised $26m to date and are backed by tier-1 crypto and non crypto investors: Point Nine, 1kx, BlueYard, Tim Draper, Alven and Ledger Cathay. Some of our clients include top institutions like Circle, Uniswap or the Government of El Salvador.

We're tackling one of the biggest challenges in crypto right now - building the infrastructure to help institutional adoption. And we're playing to win.

About the role

Cryptio is looking for an enthusiastic crypto native graduate to join our Customer Operations team as a Customer Support Executive.

This is a great opportunity to develop your career in an early stage Customer Operations function at a fast paced start-up.

Alongside delighting our customers day in, day out, you’ll have the ability to build out and inform process improvements to improve stakeholder outcomes in the long term too.

We’re bringing certainty to counting crypto assets for some of the largest companies in Web3 and this is an amazing chance to join us on our growth journey.

Responsibilities

  • Deliver top-tier, timely customer support to all of Cryptio’s customers through Zendesk

  • Liaise with internal stakeholders to efficiently solve customer problems

  • Report product malfunctions and act as a voice of the customer in product discussions

  • Share feature requests and effective workarounds with team members

  • Gather customer feedback and share with our Product, Sales and Marketing teams

  • Take responsibility for building out new processes where they don’t already exist

  • Build extensive expert knowledge of our unique product and market and become a go-to problem solver within the business

  • Drive improvements in overall customer experience by owning some areas of project delivery

Requirements

  • You’re crypto-native and have extensive knowledge of the Web3 space

  • You love deep diving on problems and coming up with solutions

  • You’re comfortable with remote working environments

  • You have excellent communication skills and love to speak directly with customers

  • You can multi-task, prioritise and are happy working independently

  • You bring patience and empathy when handling tough cases

Tools we use

  • Zendesk

  • Linear

  • Excel

  • Notion

  • Slack

Benefits

Fully-Remote / Hybrid – The choice is yours! 🌍🏡

🎉 25 Days Paid Holiday + Bank Holidays + Your Birthday Off 🎂

⭐️ Earnan extra day of annual leave for every year you're at Cryptio 🎁

💰 401K plan with 4% employer matching towards your future! 💼

🏥 Private Health, Dental and Vision via United Healthcare! 🦷💊

👶 Attractive Maternity and Paternity Policies for your growing family 👨‍👩‍👧‍👦

🏥 Life Insurance up to $100k - contributions paid by Cryptio! 💼

💪 Gym Classes or Spa Treatments with ClassPass or gym reimbursement! 🧘‍♂️

💻 Apple MacBook Pro – The best tech at your fingertips! 💻✨

💵 $200 Workplace Budget to create your perfect home office! 🏠💼

📚 Training and Development Budget – Invest in yourself and grow! 🚀

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Salary

Salary: 100k-100k USD

Location requirements

Hiring timezones

Canada +/- 0 hours

About Cryptio

Learn more about Cryptio and their company culture.

View company profile

Many of our customers in the rapidly evolving digital asset landscape face significant challenges in maintaining financial integrity and meeting complex regulatory requirements. Whether they are banks, cryptocurrency exchanges, stablecoin issuers, or other enterprises engaging with digital assets, the need for accurate, auditable financial data is paramount. Our customers often struggle with reconciling vast amounts of on-chain and off-chain data, ensuring GAAP and IFRS compliant reporting, and establishing robust internal controls for their crypto data. This is why we developed Cryptio, an institutional-grade crypto accounting and reporting platform designed to simplify these complexities.

Cryptio provides a comprehensive back-office solution that transforms fragmented digital asset data from DeFi protocols, exchanges, wallets, and custodians into auditable records for accounting, treasury, and tax filings. We empower financial institutions and crypto-native companies to navigate the digital asset landscape with confidence by bridging the gap between blockchain technology and traditional financial systems. Our platform automates the valuation and pricing of crypto assets in line with international audit standards, computes cost basis and gains/losses even at high transaction volumes, and reconciles on-chain movements with internal finance systems and ERPs like Netsuite, Oracle, and SAP. By offering enterprise-grade solutions for accounting, tax, audit, risk, treasury, and compliance, Cryptio is dedicated to bringing financial integrity to the crypto economy, enabling our customers to operate compliantly, transparently, and at scale.

Employee benefits

Learn about the employee benefits and perks provided at Cryptio.

View benefits

Equipment

We will provide you with a laptop (MacBook Pro).

Equity Options

If you join Cryptio in a leadership role, we offer equity options.

Company Socials

All teams across the business are encouraged to get together to celebrate successes.

Conference Budget

Networking is very important, sales team are given a budget to host/attend conferences around the world.

View Cryptio's employee benefits
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Cryptio

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