Engineering Manager - GenAI Platform Development Experience - (Remote, ROU)

About the Role:

The GenAI Platform team builds the core building blocks that power CrowdStrike’s next generation of AI products—model inference, knowledge bases, agents/tools, guardrails, cost management, and the SDLC around AI artifacts (evaluation, benchmarking, versioning, deploy). This work is pivotal to the company’s AI journey and a major bet on the path to CrowdStrike’s $10B ARR ambition.

We look for an exceptionally strong, hands‑on manager who leads experienced engineers, sets a high technical bar, and jumps in to design and code when that unblocks the team. You operate in one‑week sprints with a “you build it, you run it” ownership model to ship value fast without breaking trust.

You partner very closely with the Charlotte AI team, with our data scientists, and with other engineering and product teams. You also engage ProdSec, InfoSec, Legal, and Privacy to deliver secure, compliant, enterprise‑grade AI capabilities.

What You’ll Do:

• Lead the GenAI Platform Development Experience team: own planning and execution for a significant slice of the platform; grow and coach a high‑caliber group of cloud engineers

• Boost company productivity with GenAI tools: develop and promote the use of coding assistants, GenAI bots and automated workflows to boost productivity across the entire company

• Refine the GenAI Platform through deep insights: develop and leverage analytics for the GenAI Platform to increase adoption and understanding of usage patterns

• Provide technical oversight: review designs, define architecture and APIs, contribute code and tests when needed to unblock progress, and hold the line on engineering excellence

• Act as a product manager for selected platform capabilities: understand internal customer needs across partner teams, translate business requirements into crisp problem statements, define success metrics, and drive prioritization and trade‑offs

• Run core processes end‑to‑end: on‑call rotation (participate and coordinate), incident response and retrospectives, customer‑support triage, active bug management, quarterly retrospectives, performance reviews, and 1:1s

• Drive production readiness and operational excellence: SLOs, dashboards, alerts, runbooks, staged rollouts/rollbacks, and cost awareness across services

• Partner across the company: day‑to‑day collaboration with Charlotte AI, data scientists, and other platform services; engage ProdSec/InfoSec/Legal/Privacy when required to ship compliant, secure solutions

• Shape the roadmap: co‑create a 6–12 month platform roadmap, align sequencing with engineering directors, and navigate ambiguity and shifting priorities while landing to timelines

• Hire and develop talent: drive recruiting end‑to‑end—from first touch through onboarding—and foster a culture of innovation and continuous learning in a rapidly evolving GenAI space

What You'll Need:

• 8+ years in software engineering and 2+ years as an engineering manager (exceptional tech/team leads with informal people‑leadership experience are considered)

• Technical bar at senior‑engineer level: able to understand, drive, and design complex distributed systems; comfortable reading/writing code for reviews, prototypes, and unblocking work

• Platform DNA: experience building and operating shared services or platforms used by many teams (multi‑tenant concerns, contracts/SDKs, permissions, usage controls)

• Proven delivery at scale: shipped and operated large, real‑world systems at meaningful scale (e.g., high QPS/millions of requests per day or thousands of enterprise users) with strong on‑call and postmortem habits

• Cloud‑native execution: containers/Kubernetes and at least one major cloud (AWS, GCP); pragmatic about reliability, latency, and cost

• Cross‑functional leadership: effective partnership with product managers, program managers, SDETs, data scientists etc.; able to influence without authority and drive alignment

• People‑first leadership: empowering, supportive, and empathetic style that brings the best out of experienced engineers—especially under fast pace and shifting priorities

• Startup‑style resilience: bias for action, operate in ambiguity, make decisions with incomplete information, and land outcomes in a one‑week sprint cadence

• Excellent written and verbal communication: clear framing of decisions, trade‑offs, and status to varied audiences

• Experience working across multiple geographies and time zones; flexibility to accommodate meetings with partners across the globe

Bonus Points:

• GenAI production exposure: LLM serving, RAG, guardrails/safety, evaluation frameworks, and cost/latency tuning in production environments

• Familiarity with GenAI tooling frameworks used in production (e.g., LangChain, LlamaIndex, CrewAI, n8n etc.)

• Understanding of cybersecurity domain knowledge and security operations

• Security‑first mindset with experience meeting privacy/compliance requirements for enterprise systems

Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.