Responsibilities and expectations:
- Provide exceptional customer service via phone, email, and chat, building rapport and addressing queries
professionally.
- Maintain consistent communication with customers throughout their lifecycle, ensuring satisfaction.
- Identify and drive upsell, cross-sell, and renewal opportunities with existing customers.
- Actively promote CropX products and services to acquire new customers and expand the customer base.
- Meet and exceed sales targets, contributing to overall revenue growth.
- Process orders, returns, invoices, and account balances efficiently.
- Develop comprehensive product knowledge and effectively coach customers on leveraging the CropX platform.
- Advocate for customer needs and contribute insights to drive product and service improvements.
- Providing hands-on support and training in the field and at customer sites.
Requirements
· Agricultural background - must
- Minimum 3 years' experience in a customer service and/or sales setting.
- Proven track record of achieving sales targets and growing customer accounts.
- Proficiency in Microsoft Office programs (specifically Outlook, Excel, and Word). Experience with CRMs is a plus.
- Excellent written and verbal communication skills.
- Ability to work in a team environment with remote members, building trust quickly because you are authentic, direct,
and have strong empathy for customers. - Excel in a fast-paced and changing environment.
- Able to prioritize and multi-task to meet various deadlines and customer expectations.
- Self-starter with demonstrated initiative and commitment to high-quality work.
- Confident in presenting complex solutions in a way that inspires your audience.
- Technical capability/background, strong preference for BSc in a technical field.
- Willing to travel to shows and customer sites (average of 2-4 times a month)
- Must have stable and fast internet connection