United States onlyJob ID: 494748
Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer’s signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.
Job Summary
The ServiceNow Product Manager is responsible for the overall management of one or more technology solutions for Oldcastle APG ServiceNow. This position is expected to manage the solutions in line with the Oldcastle APG ServiceNow strategy, ensuring solutions fit consistently within the suite of technology enablers, as appropriate, solutions operate as designed and are of high quality.
The product manager is the ‘face of Oldcastle APG ServiceNow’ and ultimately responsible for the success of a product or service with content authority for the product backlog. The product manager works heavily with the requesting business team and is an advocate for their business solution. They are responsible for Product Planning and execution throughout the product lifecycle and works hand in hand with the Architect. In the project space, they are responsible for delivering projects on schedule, within budget, and with quality. They are responsible for identifying customer needs, prioritizing features, and developing the product’s vision and roadmap. The product manager has clear content authority to take responsibility for continuously defining, prioritizing, and validating requirements.
Responsibilities
- Successfully execute the project to agreed schedule, budget, and scope
- Perform the relevant product management processes – as per Agile methodology
- Defines, maintains, and communicates product roadmap
- Develop Business Case, prioritize workload and manage backlog projects
- Manage project scope variance(s), anticipate time, and budget overruns, and communicate appropriately any project-related challenges
- Support development of business cases with the customer team including leading on the solutions estimate
- Partnering with business and process owners by building strong relationships with customers and understanding their needs
- Be the liaison between the delivery team and customer. Product Manager will be the customer’s advocate ensuring solutions are delivered within the guardrails of ServiceNow process
- Work within defined governance processes and lead solutioning abiding the guiding principles
- Provide guidance for User Stories and Acceptance criteria
- First Point of Contact for customers/ stakeholders and be their trusted advisor
- Delivery of projects aligned to overall business and technology strategies and architectures
- Ensures that quality project standards are met as prescribed by Oldcastle APG Technology through the effective implementation or use of approved processes, guiding principles, methodologies, and deliverables
- Defines the actual work that will be accomplished and the features that will be built within each release
- Plans the overall capacity for the release, objectively measuring each feature to ensure they are always delivering the most value to customers
- Grooms existing product backlog with the business stakeholders and delivery team
- Support alignment of business objectives with the product vision
- Recommends the nature and scope of present and future products by reviewing product backlogs, specifications, and requirements, appraising new product ideas and/or product changes
- Review service level performance for product and outline service improvement plan where necessary
- Maintains professional and technical knowledge by reviewing professional publications; establishing personal networks; participating in professional societies
- Recommend courses of action and manage relationships for positive progress
- Contributes to team effort by accomplishing related results as needed
Qualifications
- Advanced comprehension of agile SAFe project management methodology, tools, and templates (includes project planning, schedule development, scope management and cost management)
- Extensive experience of delivery that includes the use of supplier and offshore resources
- Management skills to manage one or more large, complex projects simultaneously
- IT background with experience across the systems development life cycle with experience in all project phases utilizing SAFe Agile framework
- Strong team working skills across matrixed client, supplier and geographically dispersed virtual teams
- Strong communication and interpersonal skills
- Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing
- 3+ years of ServiceNow product knowledge with clear understanding of out of box table schema and processes
- Ability to look at new products within ServiceNow to understand and advocate their potential value to customers
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
