Technical Support Analyst - Professional Coding

TruBridge is a healthcare solutions provider focused on empowering hospitals and clinics through innovative technology and services to enhance patient care and operational efficiency.

CPSI

Employee count: 1001-5000

United States only

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Primarily responsible for directly solving customer reported issues in TruBridge Encoder - Professional Coding products.

Provide escalated technical support for the TruBridge Encoder - Professional Coding products for single path coding and for standalone private practice coding. Customer support includes researching and troubleshooting application problems, remotely accessing workstations to diagnose issues, and talking clients through a series of actions to help maintain, update, or resolve application issues.
Take ownership of issues and see problems through resolution, ensuring that customers are kept up to date.
Identify, record, document thoroughly, and track support tickets.
Answer help desk calls on a rotating schedule.

Professional

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About the job

Apply before

Mar 23, 2026

Posted on

Jan 22, 2026

Job type

Full Time

Experience level

Entry-level

Mid-level

Location requirements

United States

Hiring timezones

United States +/- 0 hours

Job categories

Technical Support Analyst Advanced Technical Support Analyst Coding Specialist Technical Customer Support Associate Technical Support Associate Technical Support Specialist Mid Level Technical Support Analyst Remote Coding Specialist

Skills

Technical Support Troubleshooting Remote Access Help Desk Ticketing Customer Support Documentation Issue Tracking Application Support Profee Coding Single Path Coding

About CPSI

Learn more about CPSI and their company culture.

View company profile

At TruBridge, we understand the importance of quality healthcare and the impact it has on communities. We help healthcare providers navigate the challenges of ensuring financial and operational success in a rapidly evolving industry. Our commitment to transforming healthcare has resulted in a suite of innovative products and collaborative services tailored specifically for hospitals and clinics, enabling them to serve their communities effectively.

Since our inception in 1979, we have focused on delivering technology solutions to rural and community healthcare providers. Our offerings encompass comprehensive revenue cycle management, electronic health records (EHR), and patient engagement tools that facilitate seamless care coordination and enhance patient experiences. By addressing the unique needs of our clients, we empower them to eliminate obstacles and clear the way for high-quality patient care.