Customer Service Representative

Customer Service Representative

SUMMARY

Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We’re bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance in the world of veterinary medicine. Covetrus is headquartered in Portland, Maine, with more than 5,000 employees, serving over 100,000 customers around the globe.

We have exciting opportunities for customer service professionals to join our growing Customer Service Representative team. We are hiring for openings in all shifts between 8am and 8pm CST. This person will possess excellent leadership and organizational skills, proficiency with computer systems and the capacity to work both autonomously and in a team environment, all while maintaining a positive attitude. We have full-time openings for both daytime and evening/weekend shifts.

RESPONSIBILITIES

• Provides prompt and considerate service to all customers.
• Ensures that all requests/required data entry is accurate and completed on time.
• Maintains performance levels to specified goals.

EDUCATION & EXPERIENCE

• High School Diploma or GED
• 1 year of Call Center or Animal Heath Experience

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SKILLS & ABILITIES

• Knowledge of customer relations theory and practices.
• Skills in operating computers.
• Ability to pay attention to detail and retain information readily.

REMOTE

This is a remote position with various work locations. We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program:

• 401k savings & company match
• Paid time off
• Paid holidays
• Maternity leave
• Parental leave
• Military leave
• Other leaves of absence
• Health, dental, and vision benefits
• Health savings accounts
• Flexible spending accounts
• Life & disability benefits
• Identity theft protection
• Pet insurance

We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program:

• 401k savings & company match

• Paid time off

• Paid holidays

• Maternity leave

• Parental leave

• Military leave

• Other leaves of absence

• Health, dental, and vision benefits

• Health savings accounts

• Flexible spending accounts

• Life & disability benefits​

• Identity theft protection

• Pet insurance

• Sales Positions are eligible for a Variable Incentive

• Certain positions may include eligibility for a short term incentive plan

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.