Lead Implementation Consultant

Overview

Lead Implementation Consultant is a post-sales position that focuses on individual clients and implementing Edifecs/Cotiviti solutions purchased by that client. Consultant will generally be involved in installing, configuring, and overseeing the implementation of Edifecs/Cotiviti products at client sites. This includes installation of products on Edifecs/Cotiviti or client hardware; configuration and development of programs, tasks, and guidelines, to fully implement an Edifecs/Cotiviti solution based upon a client’s specific needs. The Implementation Consultant will be the primary Client Services technical resource and will interface with the client’s technical resources. Duties can range from delivering product training to new client-specific requirements, development, and deployment. The role involves client coordination and communication as well as a high technical understanding of Edifecs/Cotiviti solutions as well as the transactions that flow through this position.

Responsibilities

• Coordinate and communicate with the client post-sale to develop an implementation plan for implementing and configuring a purchased Edifecs/Cotiviti solution based on a client’s individual needs.
• Collaborate with the Edifecs/Cotiviti Implementation Architect / Technical Project Manager to formulate the architecture, implementation strategy/schedule, and operational plan.
• Install, upgrade, and configure Edifecs/Cotiviti products at the client site.
• Integrate Edifecs/Cotiviti products with other software assets/processes at the customer site.
• Coordinate with other Client Services, Product, and Development team members to meet development and configuration milestones, being able to develop guidelines, programs, tasks, reports, etc. to meet the client’s requirements.
• Provide post-implementation support during the transition from implementation to maintenance.
• Provide software and client-specific training, and develop training documentation based on present standards and client needs.
• Mentor and train internal teams upon Edifecs/Cotiviti products and customer custom components
• Work with customers as an SME upon purchased Edifecs/Cotiviti products and solutions
• Strong written and verbal presentation skills are required. Must be comfortable interacting with clients’ technical teams.
• Must be able to manage or participate in the testing and release cycle tasks for deployment of Edifecs/Cotiviti products and services at client sites.
• Must be able to create detailed user and operational documentation to support the deployment of products and services at client sites.
• Must be comfortable delivering technical training at customer sites as part of the customer's software release and deployment cycle.
• Excellent communication, presentation, and interpersonal skills.

Qualifications

• 9+ years’ applicable experience with a Minimum of 5 years of EDI and US Healthcare domain.
• Understanding of Application Integration/ Enterprise Application Integration
• "Working experience on middleware tools - JCAPS, Web method, WMBI, Aqua Logic etc. OR have worked on/ understand other messaging engines - IBM MQ, Active MQ etc."
• Exposure to Integration Design Patterns
• Good understanding of any of the different message formats like XML, STX, EDI, EDIFACT, ISO, ACORD, HL7, IHE, etc.
• Good working knowledge and experience with Java programming, Java Script, XML, HTML, and some scripting knowledge including Perl scripts
• Familiarity with Oracle and/or SQL Server as the database from an application perspective connection strings, SQL scripts, JDBC, and general troubleshooting.
• Good understanding of Application Server
• Experience with - Technical requirements documents, process flow diagrams, and deployment and user operations guide
• Develop technical Design
• Release management
• Good Understanding of healthcare (Payer/Provider)
• Understanding of EDI transactions (preferably HIPAA)
• Good process orientation and understanding of product implementation space.
• Good Communication Skills
• Troubleshooting and Analytical skills
• Project scope, estimation, and change management
• Knowledge of the Implementation methodology of any product or solution
• Experience in technical training (internal/ external)
• Working Knowledge on Edifecs/Cotiviti Product (Good to have)