United States onlyThe Claims Supervisor is responsible for supervising a team of direct reports, ensuring all quality, productivity and customer service criteria are met while adhering to company policies and procedures.
Requirements
- Supervises claims staff in their day-to-day operations
- Assists Claims Manager with recruitment, interviewing, and onboarding new staff, ensuring proficiency in procedures and job functions
- Ensures staff compliance with Workers’ Compensation laws and mandated regulatory reporting requirements
- Ensures optimal team performance through ongoing training, coaching, and regular performance evaluations; recommends merit-based actions (subject to managerial approval)
- Provides technical and jurisdictional guidance to claims staff regarding complex compensability, investigation, litigation issues and service account instructions
- Acts as a liaison by recommending and executing final resolutions for clients and employees concerning claim-specific, procedural, or special requests
- Participate in customer claim reviews and presentations
- Ability to travel overnight and attend meetings if required
- Additional duties as assigned
Benefits
- Medical (HDHP) w/Pharmacy
- Dental
- Vision
- Long Term Disability
- Health Savings Account
- Flexible Spending Account Options
- Life Insurance
- Accident Insurance
- Critical Illness Insurance
- Pre-paid Legal Insurance
- Parking and Transit FSA accounts
- 401K
- ROTH 401K
- paid time off
