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CorePlanCO

EOI - Customer Success Manager, Account Management

CorePlan is an innovative integrated drilling management platform designed to enhance efficiency and collaboration in the mining and drilling industries.

CorePlan

Employee count: 11-50

Canada only

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CorePlan is a Perth, Western Australia based tech startup that replaces paper and spreadsheets with a seamless digital SaaS drilling management platform. We are looking for a Customer Success Manager to own the post-implementation success of our customers and make sure they adopt our platform, see ongoing value, and become long-term advocates.

Requirements

  • Minimum 3 years' experience in Customer Success, project management or consulting, ideally in SaaS
  • Bachelor's degree in Business, Computer Science, Engineering or similar (preferred)
  • Experience working with complex software products
  • Strong project management skills and comfort juggling multiple customers
  • Excellent communication and stakeholder management skills
  • A problem-solving mindset and curiosity about how customers work
  • Confidence using CRM and project management tools

Benefits

  • High-impact role in a product-led, fast-growing company expanding internationally
  • Close partnership with customers who deeply care about what we build
  • Supportive, outcome-driven team with plenty of autonomy
  • Access to EAP mental health & wellbeing services for you and immediate family members

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Canada +/- 0 hours

About CorePlan

Learn more about CorePlan and their company culture.

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CorePlan is the first integrated drilling management platform tailored for the mining, exploration, and drilling industries. It aims to digitise drill program operations, transitioning companies from traditional pen and paper methods to a streamlined and efficient digital solution. This platform centralises drilling information, allowing teams to plan, manage, and report their operations in real-time. It eliminates the previous reliance on multiple software solutions, enabling professionals in the field and office alike to work collaboratively and efficiently.

Founded in 2015, CorePlan was created to address the inefficiencies of outdated technology prevalent in the mining sector. Initially branded as SpringTech, it evolved into a dynamic SaaS platform that has garnered approximately 4,000 users and serves major clients such as AngloGold and Chalice. Through its solutions, CorePlan greatly enhances operational transparency and productivity, enabling clients to automate reporting and data entry, thereby focusing more on strategic decision-making rather than administrative tasks. As a result, CorePlan not only addresses the immediate needs of its users but also prepares them for the future of mining technology.

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CorePlan

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