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Core BTSCB

Manager, Sales Operations Support

Core BTS is an award-winning IT consultancy that accelerates digital transformation for the world's leading organizations.

Core BTS

Employee count: 501-1000

Salary: 80k-92k USD

United States only

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The Manager, Sales Operations Support partners with the Sales Operations Support, Sales, and Client Experience teams to provide operational support to the sales team and optimize sales processes.

Requirements

  • Lead a team of Sales Operations Support Specialists
  • Coach Sales Operations Support Specialists on NRI and partner business processes
  • Distribute incoming requests in service request management system
  • Provide occasional overflow support
  • Proactively review and escalate aging requests to ensure SLA compliance
  • Coordinate time off requests and coverage for team members
  • Ensure new orders are booking accurately and based on complete required information
  • Coordinate month end booking process
  • Address initial escalation requests from internal and external clients
  • Assist Sales Operations Support Specialists in directing out of scope requests
  • Continually look for ways to maximize efficiency and better meet the needs of clients

Benefits

  • Health, Vision, and Dental Insurance
  • Life Insurance
  • Health/Dependent Care Flexible Spending
  • 401(k) Plan
  • Short-Term and Long-Term Disability Coverage
  • Generous Vacation and Flex Time Off Programs
  • Company Paid Holidays
  • Training and Development Opportunities

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Salary

Salary: 80k-92k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Core BTS

Learn more about Core BTS and their company culture.

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At the heart of what we do is a culture of driving innovation and transformation. Founded in 2004, Core BTS has established itself as a leader in digital transformation consultancy, assisting some of the world's most impactful companies in navigating the complexities of modern technology. Our team is passionate about leveraging the latest advancements in IT to create tailored solutions that empower organizations to succeed in a rapidly changing digital landscape.

As a national IT solutions provider, we specialize in blending existing technology with application modernization. Our approach is rooted in practicality and simplicity, enabling organizations to streamline their operations and achieve meaningful business outcomes. Our clients rely on us to provide comprehensive support at every step of their digital journey, from strategic planning through implementation and ongoing management. We pride ourselves on being an unwavering ally, dedicated to overcoming challenges as opportunities for growth. By fostering a culture of collaboration and continuous learning, we ensure that our team remains at the forefront of technological advancements. Through our efforts, we aim to not only meet the needs of today but also prepare our clients for the challenges of tomorrow.

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Core BTS

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