CopartCO

Call for Release - Customer Service Representative (Southwest) Remote

Copart, a global online auto auction company headquartered in Dallas, Texas is a top-performing S&P 500 company, as noted by The Wall Street Journal.

Copart

Employee count: 1001-5000

United States only

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.

About the Role:

We are seeking a detail-oriented and professional Call for Release-Customer Service Representative to join our remote team. In this role, you will be responsible for coordinating the release and pickup of vehicles by communicating with body shops, vehicle owners, and insurance companies. You will ensure accurate and timely updates to vehicle files while providing outstanding customer service in a fast-paced environment.

Internal Applicants make sure you inform your direct manager you are interested in this role!

What You’ll Be Doing:

  • Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization.
  • Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal.
  • Use the “DeCode This” tool to search VINs and gather the necessary vehicle information.
  • Stay organized by keeping accurate notes in the system about each vehicle and all interactions.
  • Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily.
  • Participate in weekly team meetings via Teams, where we’ll stay connected and collaborate.
  • Follow all Copart policies and guidelines to ensure quality and consistency in your work.
  • Help out with other tasks or assist teammates as needed.
  • Perform other duties as assigned by management.

What We’re Looking For:

  • Minimum of one year office support experience in a customer service role.
  • High school diploma or GED
  • Great communication skills – you’re comfortable speaking on the phone and writing clear, concise messages.
  • Typing speed of 45 WPM and familiarity with basic 10-key.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Strong attention to detail, great problem-solving skills, and the ability to multitask.
  • A professional virtual appearance with a quiet, distraction-free workspace.
  • Bilingual skills are a plus.
  • Must be able to work occasional overtime.
  • Office equipment will be provided to help you succeed in your role.

Why You’ll Love Working With Us:

  • 100% remote work with company-provided equipment.
  • Clear, achievable performance goals with daily feedback to help you succeed.
  • Weekly team meetings to keep you connected and support.
  • A collaborative, friendly virtual team where everyone’s success matters.

Benefits Summary:

·Medical/Dental/Vision

·401k plus a company match

·ESPP - Employee Stock Purchase Plan

·EAP - Employee Assistance Program (no cost to you)

·Vacation & Sick pay

·Paid Company Holidays

·Life and AD&D Insurance

·Discounts

Along with many other employee benefits.

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

United States +/- 0 hours

About Copart

Learn more about Copart and their company culture.

View company profile

Copart, a global online auto auction company headquartered in Dallas, Texas is a top-performing S&P 500 company, as noted by The Wall Street Journal. Copart is a global technology leader in the online vehicle auction industry that connects its buyers and sellers via its patented cutting-edge VB3 technology. With a passion for excellence, Copart has a great company culture and strong dedication to our employees.

Copart is a veteran-founded company that honors the service of active & reserve duty employees. Copart’s veteran commitments include Leadership Development Programs, tuition reimbursement, and up to 10 days of paid leave for non-activation orders like training.

Founded in 1982, Copart connects more than 750,000 buyers and sellers from over 200 locations around the world. With our innovative technology, we remarket salvage and clean title vehicles to dealers, dismantlers, rebuilders, exporters and end users through a multi-channel online internet platform.

Copart sells vehicles on behalf of insurance companies, banks, finance companies, fleet owners, car dealerships, cars sourced from the general public and others. Because we are a 100% online auto auction company, Copart Members can browse our incredible inventory, set their own price and get great deals on vehicles through their home computer, smartphone or other mobile device. Copart’s vehicles can range in condition from damaged vehicles that can be used as rebuild projects to like-new, used vehicles.

Copart is the parent company to a portfolio of auto service companies, including CashForCars.com, CrashedToys, and National Powersport Auctions (NPA). We currently operate in the United States (Copart.com), Canada (Copart.ca), the United Kingdom (Copart.co.uk), the Republic of Ireland (Copart.ie), Brazil (Copart.com.br), Germany (Copart.de), the United Arab Emirates, Oman and Bahrain (Copartmea.com), Spain (Copart.es), and Finland (copart.fi).

Employee benefits

Learn about the employee benefits and perks provided at Copart.

View benefits

Disability insurance

Employees can enroll in short and long-term disability insurance.

Military leave

Copart offers paid leave for military training & non-active-duty orders.

Dental

Copart provides two different dental plans including coverage for orthodontic and denture services.

Retirement benefits

Copart offers two 401k options and matches contributions to help employees grow their retirement savings.

View Copart's employee benefits
Claim this profileCopart logoCO

Copart

Company size

1001-5000 employees

Founded in

1982

Chief executive officer

Jay Adair

Employees live in

View company profile

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Copart hiring Call for Release - Customer Service Representative (Southwest) Remote • Remote (Work from Home) | Himalayas