United States onlyCooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to women's healthcare providers, including testing and treatment options.
CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO). CooperSurgical, headquartered in Trumbull, CT, produces and markets a wide array of products and services for use by women's health care clinicians. More information can be found at www.coopersurgical.com.
We strive to continuously develop best in class people, process, and technologies. Our Donor Gametes services support those seeking to realize their dreams of creating a family, and specifically serves the LGBTQ+ community, independent parents, and those with fertility challenges in need of donor sperm and/or donor eggs.
This role supports the Sr. Director, Global Sales and Service, Donor Gamete Services and is responsible for driving revenue growth and profit, increasing sales productivity, while focusing on value proposition. Additionally, this role will enable sales effectiveness and improve customer experience through an enhanced operations model, data analytics, sales forecasting, and executing strategy. The ideal candidate has a deep understanding of the customer experience, ability to drive engagement and accountability, and has proven success in driving revenue and increasing customer satisfaction.
Commercial Strategy:
- Prioritize exceptional customer service experiences through intimate knowledge of market landscape, installed base, customer journey, and sales cycle creating enhancements to satisfaction and retention, B2B and B2C.
- Implement process and programs to achieve revenue targets, expand market share, and drive sustainable growth across multiple regions, leveraging data-driven insights and performance metrics.
- Develop understanding of levers for revenue, volumes, and customer behavior to develop sales promotions and campaigns.
- Collaborate with Marketing, Field Sales, and Strategic Accounts to evolve “go to market” model, enhance partnerships, and drive lead conversion.
- Analyze and stay updated on market trends, competitive landscape, and customer insights to identify new business opportunities.
Performance Metrics and Analytics:
- Use big data for interpretation and predictive analytics to drive strategy and actions utilizing data-driven insights for continuous improvement and decision-making.
- Organize and maintain sales metrics and KPI’s in diverse portfolio to improve sales efficiency, customer satisfaction, and team productivity.
- Leverage current technical tools and platforms, including CRM, web platform, and telephony system to understand demand channels, customer trends, and workforce efficiency.
- Play key role in S&OP process and individual goals aligned with pay for performance variable compensation plan.
- Regularly monitor and analyze sales data to assess the impact of process changes and identify opportunities for further optimization.
Operations Model:
- Drive transformation to proactive and predictive Inside Sales through processes improving lead conversions and reducing sales cycles.
- Differentiate front office / back office functions to streamline operation models enabling growth through scalable and sustainable solutions eliminating non-value add activity.
- Define and refine structured processes for sales efficiency, workflow, and workforce management while cultivating culture of process solutions and best practice.
- Align individual responsibilities with prioritized activity, metrics, and business strategy evolving center of excellence; Identify trends, opportunities, and challenges impacting sales performance and strategies to remediation.
- Increase reps' efficiency with lead conversion, transactions, and time management; enhance core competency of proactive approach to sales.
- Implement advanced tools and technologies to compliment process improvements and workforce management.
- Develop and deliver training and coaching programs to educate sales teams on new processes, tools, best practices, and adoption of process improvements; partner with sales leadership to identify skill gaps and development needs to execute targeted training initiatives.
Work Environment:
- Remote
- Travel: ~20%
Experience:
- Minimum of 10 years’ experience in Sales, Marketing, and Customer Service.
- Proven track record of implementing process improvement, data analytics, and customer solutions improving sales efficiency and revenue growth.
Education:
- Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.
Qualifications, Knowledge, Skills and Abilities:
- Strong critical thinking and analytical mindset with strong business acumen and extreme ownership
- Solution driven approach; pressure tests norms and legacy process to enhance productivity.
- Fosters culture of collaboration, continuous improvement, and celebrating wins.
- Leads through influence, navigates ambiguity, and adapts to fast changing conditions.
- Proven track record of sales enablement - internal and external customer solutions through product offering and operating model.
- Outside-in approach to business - understand competitive landscape and customer dynamics in diverse portfolio.
- Ability to inspire and motivate teams to achieve exceptional results through data-driven performance management.
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers, partners, and internal stakeholders.
- Strong knowledge of sales processes, methodologies, CRM systems, and a passion for integrating modern technology and tools into sales operations.
As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.
To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
