Delivery Principal

Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world.

As a Delivery Principal, you will provide strategic and tactical leadership on accounts, establishing and maintaining trusted advisor status through high-impact client interaction. By empowering Thoughtworkers engagement through cultivating high-performing teams, you will continuously deliver undeniable value to our clients, contributing to the growth and scale of our evolving business. Ultimately, the health of an account reflects the capability and efficiency that you as a Delivery Principal cultivate.

Responsibilities:

• You will act as a trusted advisor to your client by building key relationships and understanding the market and trends that could impact them
• You will assess client needs and develop the account strategy and proactive proposals needed to deliver value to our client
• Speak to the value of our delivery and how it maps to client vision, goals, and initiatives
• Continuously deliver undeniable value by ensuring the high performance of Thoughtworks teams on the account and proactively manage risk with the client
• Cultivate Thoughtworker growth and development by encouraging feedback and fostering an inclusive, supportive team culture
• Oversee contracts, SOWs, negotiations, and billing rates
• Maintain healthy levels of CGM, DSO, and travel leakage
• Ensure security, privacy, and legal compliance across the account

Qualifications;

• Proven ability to establish and maintain "C-Level" relationships (for engagement sizes in the range of $5M - $20M+ in revenue)
• You thrive in situations where you are given little to no direction and have the ability to lead, organize and deliver commitments on time and within budget
• You have a track record of managing the scope and shape of programs of work
• You have experience with account management, third party contractual agreements, client management & pre-sales, client reporting, and up-selling
• You’re resilient in ambiguous situations and can adapt your role in order to approach challenges from multiple perspectives. You don’t shy away from risks, instead, you take them on and skillfully manage them
• Empathy comes naturally to you and you use it to build solid working relationships and resolve issues quickly and thoughtfully
• You’re comfortable chairing meetings, conducting reports, providing technical sales support, and keeping budgets in check

Perks:

• RRSP Matching
• 3 weeks' vacation (Increases with tenure)
• Generous extended health benefits (HSSA Spending Account)
• Parental Leave and Maternity Leave
• Annual Education Credit for conferences, courses, workshops, and books to support your professional development
• Annual allowance to support a working from home setup
• Connectivity credit reimbursement (Wifi and phone)
• Subscription to Headspace
• Full access to Canada's top telemedicine and EFAP provider

At Thoughtworks, we know that the best products are built by diverse and inclusive teams - teams that reflect a range of users and experiences. We're looking for product builders with diverse backgrounds - which go beyond the standard education, work experience, and geolocation. If you want to change how product development is approached, and who products are built for, we encourage you to apply.

We also know that some people aren't comfortable applying unless they feel totally qualified. If you're on the fence or unsure if your experience perfectly matches our job posting, we'd really like you to apply. We are happy to chat and get to know you better, and you can get to know us better as well.

We are also committed to providing accommodations throughout the recruitment process for individuals with disabilities, in line with the Accessibility for Ontarians with Disabilities Act. If you need an accommodation, reach out to our HR team at canada-hr@thoughtworks.com and we’ll work with you to understand what is needed.