Instructional Designer

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.

With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door.

As an Instructional Designer at Roadie, you will be responsible for developing engaging, interactive, and effective learning materials and resources tailored to the unique needs of our Customer Experience team. You will collaborate closely with cross-functional teams, including product managers, content creators, and subject matter experts, to design and deliver high-quality training programs and resources that empower our remote workforce to succeed.

What You’ll Do

• Collaborate with CX stakeholders to conduct needs assessments, identify learning objectives, and appropriate learning strategies for the CX team
• Design, develop, and implement a variety of instructional materials, including digital learning materials, presentations, tutorials, videos, job aids, and other resources, using instructional design principles and best practices
• Create interactive and engaging learning experiences that cater to diverse learning styles and preferences
• Conduct learning evaluations to measure the effectiveness and impact of learning interventions, from reaction through results
• Continuously iterate and improve upon instructional materials based on content feedback from facilitators, learnings and need analysis data
• Stay abreast of industry trends and emerging technologies in instructional design and adult learning to inform the development of innovative learning solutions
• Collaborate with external vendors and partners as needed to augment in-house expertise and resources
• Provide guidance and support to internal teams and stakeholders on instructional design principles and best practices

What You Bring

• Bachelor's or Master’s degree in Instructional Design, Education, Learning Sciences, or a related field
• 3+ years in instructional design and e-learning development
• Strong knowledge of instructional design principles, adult learning theory, learning evaluation and instructional technology tools and platforms
• Experience with learning management systems (LMS) and content management systems (CMS)
• Experience using Articulate Storyline, Rise, and Reach preferred
• Excellent project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders
• Strong analytical skills, using data to inform the learning strategy and execution
• Creative problem-solving skills and a passion for designing innovative learning solutions
• A bias for action, thriving in a fast-paced, agile environment

Why Roadie?

• Competitive compensation packages
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
• Flexible work schedule with unlimited PTO
• Monthly 3-day weekends
• Monthly WFH stipend
• Paid sabbatical leave- tenured team members are given time to rest, relax, and explore
• The technology you need to get the job done