Solution Architect for Dynamics 365 Customer Engagement and Power Platform

Job Title:

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions, and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement, and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a qualified and experienced Solution Architect for Dynamics 365 Customer Engagement (D365 CE) and Power Platform. The ideal candidate will possess expertise in evaluating and implementing performance and stability enhancements within D365 CE, along with comprehensive knowledge of customer-driven configuration and customization to align system functionality with client business objectives.

Responsibilities:

• Evaluate and implement performance and stability enhancements within D365 CE.

• Customize and configure D365 CE to align with client business objectives.

• Engage in business and technical conversations and workshops with customers in fluent German and English.

• Seamlessly transition between diverse tasks and stakeholders, adapting to changing priorities.

• Design and troubleshoot Dynamics 365 Field Service components.

• Manage on-premises D365 CRM environments, including SQL, IIS, ADFS, and SharePoint.

• Migrate systems from on-premises to cloud.

• Develop and maintain solutions using the Power Platform, including Power Automate.

• Proactively engage with key technical stakeholders and business decision-makers.

• Deliver technical training and resolve complex issues with strong analytical skills.

• Stay updated on modern engineering practices and tools.

• Serve in customer-facing roles and cultivate strong, professional relationships.

• Complete all assigned, mandatory training within the timeframe provided.

• Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.

Qualifications:

• 10+ years of experience in cloud technologies, IT consulting/support, or systems administration.

• Expert knowledge of Dynamics 365 Customer Service and Contact Center.

• Advanced knowledge in Dynamics 365 Field Service and connected components.

• Experience with integrating data using Dataverse and other sources.

• Strong proficiency in developing and optimizing D365 CE apps and Power Platform.

• Fluent in German and English (oral and written communication).

• Strong organizational, technical writing, presentation, and training skills.

Desirable Requirements:

• Knowledge of additional D365 CE apps.

• Architect and Functional Consultant level Microsoft certifications.

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