Salesforce Admin

Job Title:

Job Description

Our game-changers:

Challenge Conventions

Deliver outcomes unimagined
Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Experience the power of a game-changing career.

What The Admin Will Do

• Support the current Salesforce team in their management and handling of user Support tickets

• Good experience on Service Cloud and Experience Cloud

• Support internal users by troubleshooting and solving business problems within Salesforce

• Assist internal users with data management queries

• Assist internal users in creating reports and dashboards

• Manage Salesforce users, their access and permissions

• Communicate effectively with the business on queries raised

• Provide testing support for solutions being developed by the Salesforce team

• Learn about internal business processes with a view to supporting the continuous improvement of Salesforce

What The Admin Should Have

• Salesforce Administrator Certification (ADM201)

• Previous experience as a Salesforce Administrator

• A good working knowledge of Flows

• Strong experience with Data Loader, and a conscientious approach to data management

• Confidence with all aspects of Salesforce’s security model (profiles, roles, permission sets, etc.)

• A clear and effective communication style

Nice-to-Haves (but not Essential)

• Any other Salesforce certifications

• Experience using and debugging Process Builder and Flow

• Specific experience working in a Helpdesk Support role

#ConcentrixCatalyst

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