We're Concentrix, the intelligent transformation partner. We're a global technology and services leader that powers the world's best brands. We're looking for a Dynamics 365 Customer Service & Omnichannel Consultant to join our team.
Requirements
- 8-10 years of experience implementing Dynamics 365 Customer Service and/or Omnichannel solutions
- Strong functional understanding of contact center operations, case management, and multi-channel communication processes
- Hands-on experience configuring Dynamics 365 Customer Service features and Omnichannel capabilities
- Familiarity with Power Platform and Dataverse
- Excellent communication and client-facing skills
