We are a global technology and services leader that powers the brands of the future, looking for a Customer Service Agent (German-speaking) to provide product/services information, answer questions, and resolve problems for our banking company clients.
Requirements
- Manage incoming phone calls
- Identify and assess customers' needs
- Build sustainable relationships and trust with customer
- Provide accurate, valid and complete information
- Follow clients' communication procedures and guidelines
- Take the extra mile to engage customers
- Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction
Benefits
- Full-time with indefinite contracts
- Competitive salary and performance bonus
- Work from home in Portugal
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs
